Remote Benefits & Claims Advocate

4062 Aetna Resources, LLC; Indiana (PA); Hybrid; USD 23,000 - 43,000; Full time

Job summary

CVS Health is seeking a compassionate, customer-obsessed Customer Service Representative to care for our customers across benefits, claims and healthcare providers. You will educate customers about their benefits and claims, resolve issues, and guide them to helpful resources while maintaining high standards of accuracy and empathy.

You will work in a fast-paced environment, using AI-enabled tools as part of training and servicing to improve efficiency and patient satisfaction.

Qualifications

• 6+ months of customer service experience.
• Basic computer skills.
• Must work in Eastern Standard Time or Central Standard Time.

Responsibilities

• Actively listen and be an advocate for customers, understand their needs and provide guidance and support.
• Resolve customer inquiries and issues efficiently while documenting all interactions.
• Educate customers about available resources and assist them in navigating their options.
• Anticipate customer needs and provide proactive solutions to enhance satisfaction.
• Collaborate with team members and other departments to address service issues and improve outcomes.
• Document all customer correspondence and maintain confidential records of patient information.

Skills

Empathy

Communication

Problem solving

Multitasking

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

CVS Health is seeking a compassionate, customer-obsessed Customer Service Representative to care for our customers across benefits, claims and healthcare providers. You will educate customers about their benefits and claims, resolve issues, and guide them to helpful resources while maintaining high standards of accuracy and empathy.

You will work in a fast-paced environment, using AI-enabled tools as part of training and servicing to improve efficiency and patient satisfaction.