Benefits & Claims Support Specialist

CVS Health; Arizona; Hybrid; USD 21,000 - 30,000; Full time

Job summary

CVS Health in the United States is seeking a compassionate Customer Service Representative to care for our members and providers. You will educate customers about benefits and claims while resolving issues and guiding them to helpful resources, delivering respectful, empathetic service.

You will handle inquiries, document interactions, and strive for first-contact resolution while adhering to policies and CVS/Aetna Code of Conduct.

Qualifications

• 6+ months of customer service experience.
• Basic computer skills.
• High School Diploma, GED, or equivalent experience.

Responsibilities

• Actively listen and be an advocate for customers, understand their needs and provide guidance and support.
• Resolve customer inquiries and issues efficiently while documenting all interactions.
• Educate customers about available resources and assist them in navigating their options.
• Anticipate customer needs and provide proactive solutions to enhance satisfaction.
• Collaborate with team members and other departments to address service issues and improve outcomes.
• Document all customer correspondence and maintain confidential records of patient information.
• Follow policies, procedures, and the CVS/Aetna Code of Conduct.

Skills

Empathy

Communication skills

Problem-solving

Multitasking

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

CVS Health in the United States is seeking a compassionate Customer Service Representative to care for our members and providers. You will educate customers about benefits and claims while resolving issues and guiding them to helpful resources, delivering respectful, empathetic service.

You will handle inquiries, document interactions, and strive for first-contact resolution while adhering to policies and CVS/Aetna Code of Conduct.