Protective Services Case Manager - Bilingual English/Spanish

Greater Springfield Senior Services, Inc.; Springfield (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Travel reimbursement

PSLF eligibility

Excellent benefits package

Job summary

Greater Springfield Senior Services, Inc. seeks a full-time Protective Services Specialist in the Elder Services Agency. Responsibilities include intake, investigation, service planning, and monitoring cases of elder abuse and neglect; role requires home visits and collaboration with families.

Must have a valid driver’s license and reliable transportation. Minimum qualifications: Master’s in social work or related field with at least one year of experience, or Bachelor’s with two years in

Qualifications

• Master's degree in social work or related field with at least one year of experience in counseling, casework, or crisis intervention.
• Or Bachelor's degree with at least two years of experience providing protective or crisis intervention services.
• Must be able to climb multiple flights of stairs.
• Fluency in English and Spanish required; LSW preferred.

Responsibilities

• Intake, investigation, and service planning for elder abuse cases.
• Monitor cases and coordinate with families and community resources.
• Complete case documentation, reports, and word-processed notes.
• Perform home visits and participate in rotating on‑call duties.

Skills

English

Spanish

Counseling

Case management

Crisis intervention

Record keeping

Word processing

Home visits

Education

Master of Social Work

Bachelor of Social Work

Job description

Position is not remote.

Full‑time position in the Protective Services Unit of the Elder Services Agency. Responsibilities include intake, investigation, service plans, and monitoring cases of elder abuse and neglect. This role requires home visits, knowledge of community resources, ability to work with families, case writing, record keeping, and word processing skills. A valid driver's license, reliable transportation, and availability for rotating on‑call duties are mandatory. An excellent benefits package is provided.

Full‑time, 35 hours per week.

Minimum Qualifications

Masters (or higher) in an accredited program in social work, psychology, counseling, human development, nursing, sociology, criminal justice, public health, public policy, or gerontology, plus at least one year of experience in counseling, casework, case management, preferably in Protective Services or crisis intervention; OR Bachelors in the same fields with at least two years of experience providing protective or crisis intervention services.

Must be able to climb multiple flights of stairs.

Fluency in English and Spanish Required

LSW preferred.

Benefits

Travel reimbursement at $0.70 per mile.

Possible eligibility for Public Service Loan Forgiveness (PSLF) if employed by a qualifying not‑for‑profit organization such as GSSSI.