Caseworker, Adult Protective Services

Greater Erie Community Action Committee; Erie (Erie County); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

403(b) Plan with company match

Medical, Dental, Vision Insurance

Flexible Spending Account

AFLAC

Short and Long Term Disability

Paid holidays

Job summary

Greater Erie Community Action Committee is seeking Protective Services Caseworkers to manage crisis intervention, direct client services, and care plan reassessment. The role requires a relevant bachelor's degree and 1–2 years of aging casework experience, with preferred crisis services or law enforcement exposure.

Candidates should be able to gather and analyze factors contributing to crises, work under supervision, and use MS Office and collaboration tools.

Qualifications

• Bachelor's degree in sociology, social work/welfare, psychology, gerontology, criminal justice or related behavioral sciences.
• 1-2 years of aging casework experience, with crisis services or law enforcement preferred.
• Ability to gather and analyze information on physical, psychological, and social factors contributing to crises.

Responsibilities

• Take reports for crisis intervention and provide direct services to at-risk clients.
• Periodically reassess care plans and make referrals as needed.
• Provide general counseling and coordinate with community resources.
• Maintain on-call duties and ability to transport equipment as required.

Skills

Crisis intervention

Client counseling

Multilingual ability (Spanish/Russian)

Information gathering & analysis

Education

Bachelor's degree in sociology, social work/welfare, psychology, gerontology, criminal justice or related behavioral sciences

Tools

Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

Microsoft Teams

Zoom

PDF editing software

Job description

Protective Services Caseworkers’ duties may include: taking reports for crisis intervention; providing direct services to clients who are at risk or in an emergency; periodically reassessing care plans; providing general counseling; and making referrals. Bachelor’s degree in sociology, social work/social welfare, psychology, gerontology, criminal justice, or other behavioral sciences; and 1-2 years of aging casework experience, with crisis services or law enforcement experience preferred. Experience in investigation and resolution of problems in a crisis for resolution.

Provides advanced professional work investigating reports of abuse, neglect, exploitation, and/or abandonment. Develops service and care plans to manage direct services to clients who are in emergency or potentially hazardous situations. Must be able to gather and analyze information on physical, psychological, and social factors contributing to the client's crisis situation and identify appropriate methods for the resolution of the situation. The OAPS work is performed in accordance with established procedures and regulations. Sets priorities and organizes work, which is done under a supervisor who also provides regular (weekly) technical assistance. Provides daily to weekly contact with clients requiring a higher level of expertise and supervision.

Good outreach skills and knowledge of community resources and funding source regulations are needed. The ability to speak or read languages other than English, especially Spanish or Russian, is desirable. Must possess knowledge of Microsoft Office (Outlook, Word, Excel, and PowerPoint) and Microsoft Teams. The ability to operate a computer in a Windows environment is essential. Familiarity with Zoom and PDF editing software, as well as experience effectively working remotely, is desired. Must have enough knowledge to complete the technical skills of the position. Must be able to transport, operate, protect, and carry laptop computers while performing on-call duties.

Must be able to travel. Must have a valid PA driver’s License with full-time access to private automobile and auto insurance as required by the Agency. Must meet Immigration Law requirements. Must provide Act 33 & 34 and FBI Clearances issued within the past 5 years before hire.

Budgeted at $23.67 per hour with an excellent benefit package.

Benefits Package including 403(b) Plan (company match), Medical, Dental, Vision and Life Insurance, Flexible Spending Account, AFLAC, and Short and Long Term Disability. Paid holidays, vacation, personal, and sick time. We understand that there is more to life than work.