Protective Services Support Specialist

Greater Springfield Senior Services Inc.; Springfield (MA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Travel reimbursement

Job summary

Greater Springfield Senior Services Inc. seeks a Protective Services Assistant to support at‑risk older adults within Protective Services and the Anchor program.

This on‑site role (35 hours/week) handles housing referrals and conducts collateral calls to help determine risk. You will document interactions in APS and Form Site, track case progress in Excel, and provide timely updates to the supervisors and interdisciplinary team.

Qualifications

• Experience documenting case work using standard software tools.
• Ability to manage multiple referrals and track progress in spreadsheets.

Responsibilities

• Assist older at-risk adults within Protective Services and Anchor programs.
• Document all contacts with collaterals, intake assessments, and case progress notes in APS/Form Site.
• Receive housing referrals and request case assistance to minimize backlog and assess risk.
• Complete collateral calls for active investigations within 48 hours.
• Track case assistance in an Excel spreadsheet and provide monthly reports to supervisors.

Tools

Excel

Job description

35 hours/week

NOT Remote

Responsible for assisting older at-risk adults within the Protective Services department, and Anchor program and has the ability to receive screened-out referrals pertaining to housing and provide case assistance to the Protective Services Workers with collateral calls in order to appropriately determine/ assess risk.

• Appropriately use documentation systems such as; APS and Form Site in order to appropriately document all contact with collaterals, intake assessments, and enter case progress notes.
• Receive referrals pertaining to housing and request for case assistance in order to minimize case backlog and appropriately assess risk in a timely manner.
• Completes collateral calls for active investigations and housing intakes to be completed within 48 hours in order to appropriately allow time for review of the following records; APS and Form Site. For further information regarding appropriate referrals regarding housing please refer to the Housing Specialist Policy found in the S drive.
• Adhere to supervision requirements in accordance with GSSSI Policy, request additional guidance/directives with complex situations, and notify the overseeing PSS of completion of collateral calls in order to ensure appropriate case assignment is taking place.
• Appropriately track in an Excel spreadsheet case assistance provided for each assigned case, completion dates of collaterals calls, and debrief their direct PSS so they are prepared to debrief the Interdisciplinary team. Provide a monthly Excel spreadsheet to the overseeing Protective Services Supervisor and Protective Services Director.

Public Service Loan Forgiveness (PSLF)

If you are employed by a not-for-profit organization such as GSSSI, you may be eligible for the PSLF Program for student loans.

Travel reimbursement is $0.70 per mile