ProServices Programs & Operations Analyst

Lowe's; Mooresville (NC); On-site; USD 85,000 - 120,000; Full time

Job summary

Lowe’s Headquarters in Mooresville, NC is seeking a ProServices Operations professional. The role focuses on developing, communicating, implementing, and managing tools, programs, and processes that connect ProServices with the company to drive critical initiatives.

You will collaborate with store staff, field management, executives, vendors, and corporate partners to execute ProServices projects and improve day‑to‑day operations, making autonomous decisions with minimal oversight.

Qualifications

• Associate degree Business Administration, Communication, Education/Training, or related field or equivalent years of experience in lieu of education requirement.
• Bachelor’s degree Business Administration, Communication, Education/Training, or related field or equivalent years of experience in lieu of education requirement.
• 2 Years of Relevant professional experience

Responsibilities

• Identifies, drives and assists in continuous improvement of current and new business processes.
• Creates a collaborative environment by working in a team of peers to solve problems and shares information with peers, manager, sales teams, and customers as appropriate
• Collects feedback, analyzes information, develops content, process, and consults for Pro SSC sales teams of Government, National Accounts, and Outside sales in all aspects of operations and communications
• Identifies needs and develops processes, policy, and training for field teams through onboarding, training, Q&A, reporting, research, collaboration, resources, strategic planning, and connectivity with other field and store team members
• May perform research regarding current and potential ProServices customers; makes suggestions to or provides such information to sales teams to optimize sales strategies, promotions and events
• May analyze pro customers’ habits and tendencies, in order to maintain and enhance new programs and processes that will attract profitable Pro business
• May serve as representative at industry-specific conventions and tradeshows or collaborate with attendees and leverage communication mediums to share relevant outcomes, strategies, or new products/programs
• Performs store visits/ride-along or inquires with sales team to determine effectiveness of programs, communications and other store tools and resources
• Provides necessary support to ProServices store teams, field management, corporate field teams and corporate management to maximize all sales and growth opportunities for pro sales

Education

Associate degree Business Administration, Communication, Education/Training, or related field

Bachelor’s degree Business Administration, Communication, Education/Training, or related field

2 Years of Relevant professional experience

Job description

Lowe’s Headquarters in Mooresville, NC is seeking a ProServices Operations professional. The role focuses on developing, communicating, implementing, and managing tools, programs, and processes that connect ProServices with the company to drive critical initiatives.

You will collaborate with store staff, field management, executives, vendors, and corporate partners to execute ProServices projects and improve day‑to‑day operations, making autonomous decisions with minimal oversight.