ProServices Program Analyst

Lowe's; Mooresville (NC); On-site; USD 85,000 - 120,000; Full time

Job summary

Lowe’s Headquarters in Mooresville, NC is seeking a ProServices Operations professional. The role focuses on developing, communicating, implementing, and managing tools, programs, and processes that connect ProServices with the company to drive critical initiatives.

You will collaborate with store staff, field management, executives, vendors, and corporate partners to execute ProServices projects and improve day‑to‑day operations, making autonomous decisions with minimal oversight.

Qualifications

• Associate degree Business Administration, Communication, Education/Training, or related field or equivalent years of experience in lieu of education requirement.
• Bachelor’s degree Business Administration, Communication, Education/Training, or related field or equivalent years of experience in lieu of education requirement.
• 2 Years of Relevant professional experience

Responsibilities

• Identifies, drives and assists in continuous improvement of current and new business processes.
• Creates a collaborative environment by working in a team of peers to solve problems and shares information with peers, manager, sales teams, and customers as appropriate
• Collects feedback, analyzes information, develops content, process, and consults for Pro SSC sales teams of Government, National Accounts, and Outside sales in all aspects of operations and communications
• Identifies needs and develops processes, policy, and training for field teams through onboarding, training, Q&A, reporting, research, collaboration, resources, strategic planning, and connectivity with other field and store team members
• May perform research regarding current and potential ProServices customers; makes suggestions to or provides such information to sales teams to optimize sales strategies, promotions and events
• May analyze pro customers’ habits and tendencies, in order to maintain and enhance new programs and processes that will attract profitable Pro business
• May serve as representative at industry-specific conventions and tradeshows or collaborate with attendees and leverage communication mediums to share relevant outcomes, strategies, or new products/programs
• Performs store visits/ride-along or inquires with sales team to determine effectiveness of programs, communications and other store tools and resources
• Provides necessary support to ProServices store teams, field management, corporate field teams and corporate management to maximize all sales and growth opportunities for pro sales

Education

Associate degree Business Administration, Communication, Education/Training, or related field

Bachelor’s degree Business Administration, Communication, Education/Training, or related field

2 Years of Relevant professional experience

Job description

Do your Best Work in Mooresville

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up - we invest in you so you can find your inspiration.

Your Impact

The primary purpose of this position is to develop, communicate, implement, and manage the business development, integration, and connection of ProServices business tools,process, and programs into the company. Specifically, this position manages, identifies and makes decisions on the day-to-day operations of ProServices Outside Sales programs. This position interacts with all multiples of the organization including but not limited to store employees, field management, executive management, vendors, corporate partners, and all departments in the corporate office to facilitate the execution and completion of projects and programs that are identified as critical by the Director and Vice-President of ProServices. This position interacts closely with National Accounts, Outside Sales, and Pro Operations and the communications teams to ensure all Pro relevant information is created, integrated, communicated and leveraged, to maximize the effectiveness of all Pro related efforts. This position makes key decisions on a daily basis, regarding intake of new information, what to do with the information, and resolution communication to affected parts of the organization. This position is expected to make these autonomous decisions with little or no approval from management.

What You Will Do

• Identifies, drives and assists in continuous improvement of current and new business processes as a result of the downstream effects of broader company initiatives, systems changes, ideation efforts, efficiencies, etc.


• Creates a collaborative environment by working in a team of peers to solve problems and shares information with peers, manager, sales teams, and customers as appropriate


• Collects feedback, analyzes information, develops content, process, and consults for Pro SSC sales teams of Government, National Accounts, and Outside sales in all aspects of operations and communications


• Identifies needs and develops processes, policy, and training for field teams (NAM, SAM)s through: onboarding, training, Q&A, reporting, research, collaboration, resources, strategic planning, and connectivity with other field and store team members; schedules, leads and attends select meetings (physical & virtual), select events, and customer site visits to gain knowledge and provide support to maximize the effectiveness of these occurrences


• May perform research regarding current and potential ProServices customers; makes suggestions to or provides such information to sales teams to optimize sales strategies, promotions and events


• May analyze pro customers’ habits and tendencies, in order to maintain and enhance new programs and processes that will attract profitable Pro business


• May serve as representative at industry-specific conventions and tradeshows or collaborate with attendees and leverage communication mediums to share relevant outcomes, strategies, or new products/programs


• Performs store visits/ride-along or inquires with sales team to determine effectiveness of programs, communications, other store tools and resources


• Provides necessary support to ProServices store teams, field management, corporate field teams and corporate management to maximize all sales and growth opportunities for pro sales

Minimum Qualifications

• Associate degree Business Administration, Communication, Education/Training, or related field or equivalent years of experience in lieu of education requirement, if applicable


• Bachelor’s degree Business Administration, Communication, Education/Training, or related field or equivalent years of experience in lieu of education requirement, if applicable


• 2 Years of Relevant professional experience

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a Fortune 100 home improvement company with total fiscal year 2025 sales of more than$86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe’s is a core value S&P 500 equity stock and a dividend aristocrat. Based inMooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.