ProProduct Sales Development Representative

ServiceTitan; Chicago (IL); Hybrid; USD 41,000 - 45,000; Full time

Benefits offered by this job

Flexible time off

Comprehensive health benefits (medical

Parental leave and fertility support

Career development and coaching

Job summary

ServiceTitan is seeking a ProProduct Development Representative to engage existing customers and demonstrate the ROI of Pro modules. You will drive adoption, build pipelines, and collaborate with Pro Account Executives to close deals, while traveling domestically up to 30% and maintaining meticulous CRM records.

The role emphasizes outbound outreach, discovery, and a customer-success mindset to maximize value for current customers and contribute to revenue growth.

Qualifications

• 2–4 years of experience in Sales or Customer Success, specifically in a cross-sell or up-sell capacity.
• Outbound calling experience of 12+ months is required.
• Travel domestically 30% of the time for onsite visits.
• Strong interpersonal skills and a professional phone demeanor.

Responsibilities

• Build a strong sales pipeline by engaging existing customers and booking overview calls/demonstrations.
• Conduct high-volume engagement through outbound calls and personalized emails.
• Develop strategic rapport with customers to facilitate discovery and value articulation.
• Identify unmet needs and demonstrate how Pro modules deliver value and ROI.
• Collaborate with Pro Account Executives to support communication plans and closing deals.
• Log all activity accurately in the CRM and maintain up-to-date records.
• Support weekly reporting and act as a liaison for customers and internal teams.

Skills

Sales experience

Customer success empathy

Outbound calling

Communication skills

Travel availability

Tools

CRM software

Job description

Ready to be a Titan? ProProduct Development Representatives are crucial team members who identify and connect with existing ServiceTitan customers to demonstrate how our advanced Pro modules can enhance their ServiceTitan ROI and add significant value to their operations.

Why You'll Love This Role:

• Impactful Growth: You will play a vital role in helping our existing customers maximize their success with ServiceTitan by introducing them to game-changing add-on products.
• Career Advancement: You will be given extensive coaching and development from managers, enablement coaches, and various teams to ensure you are set up for a successful, long-term career in Sales.
• Culture of Excellence: Join a team where continuous learning is paramount. Those who thrive are motivated to be the best every day by consistently applying feedback and best practices.

What You'll Do:

Your primary focus is driving product adoption and revenue growth through strategic engagement with our current customer base.

• Pipeline Generation: Build a strong sales pipeline by engaging existing customers, demonstrating the value of add-on products, and booking overview calls/demonstrations for our Pro-Account Executives.
• High-Volume Engagement: Conduct high-volume engagement through focused outbound calls (approx. 30/day) and personalized emails.
• Strategic Rapport: Strategically craft honest relationships and genuine rapport with customers to facilitate discovery.
• Value Discovery: Drive customers to discover unmet needs or pain points and articulate how our Pro modules can deliver extraordinary value and remediate those issues.
• Collaboration & Support: Work closely and collaboratively with Pro Account Executives to develop and implement appropriate communication plans and assist with closing deals through detailed discovery notes.
• Administrative Excellence: Log and maintain all activity accurately in all data entry to make sure records are kept up to date.
• Reporting & Liaison: Assist with weekly reporting on active campaigns, manage ad-hoc requests, and act as a liaison for customers and other internal teams (e.g., Pro Sales Team, Customer Success, Support).

What You'll Bring:

This role requires a blend of sales drive and customer success empathy to effectively drive product adoption.

• Experience: 2-4 years of experience in Sales or Customer Success, specifically in a cross-sell or up-sell capacity.
• Outbound Skills: 12+ months of outbound calling experience is required.
• Travel: Ability to travel domestically 30% of the time to do Onsite visits.
• Communication: Strong interpersonal skills and a friendly, professional demeanor on the phone.
• Resilience: The ability to effectively handle objections and clearly articulate the value proposition of add-on products with any level of detail or brevity.
• Mindset: A tenacious work ethic with a desire to be a top performer, high level of social intelligence, passion, ambition, and a team-player mentality.
• Adaptability: Resourcefulness and adaptability to new responsibilities in a fast-paced work environment.

Our Investment in Your Success:

You will receive focused support and development to ensure your success in this specialized sales function.

• Dedicated Coaching: Extensive coaching and development from managers and enablement coaches.
• Growth Path: Clear opportunities to build a long-term sales career leveraging your success in this specialized role.

Hybrid Schedule

Our policy states that if you are within ~40 miles of a Hub office, you will be required to go to the office 1-2 days a week.

A Note on the Application & Hiring Process

When you submit your application for the ProProduct Development Representative (PDR) position, your candidacy will be considered for all available SDR opportunities across our entire organization, which includes ServiceTitan and its key subsidiaries: Aspire, FieldRoutes, and Convex.

Our dedicated recruiting team operates centrally to review candidates for these multiple sales verticals. This ensures your application receives maximum exposure and that we match your skills and career interests to the team with the greatest business need and best fit.

The final hiring decision and offer of employment will specify the exact company (ServiceTitan, Aspire, FieldRoutes, or Convex) and sales vertical you will be supporting.

Be Human With Us

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

Use of AI Technology

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith hourly rate estimate for this role is Zone 1: $33.00 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $29.63 USD Applicable for: All other US locations. This role is also eligible for a variable commission plan. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary and variable commission, our total compensation package includes equity, and a holistic suite of benefits.