Property Tax Support Specialist

LERETA, LLC; Pomona (CA); On-site; USD 22,000 - 28,000; Full time

Job summary

LERETA, LLC in Pomona, CA is seeking a Call Center Representative to handle incoming homeowner, lender, and third-party calls with professionalism, courtesy, and accuracy.

You will respond to inquiries about property tax matters, conduct tax research, update status with supervisors, and help ensure SLAs are met. Salary range is $16.04 to $20.03 per hour, with equal opportunity employer statements.

Responsibilities

• Processes a high volume of incoming routine calls.
• Provides responsive assistance to homeowner, lender, and third party calls regarding tax inquiries at first resolution.
• Responds to customer calls and/or email requests to assist with questions or concerns.
• Communicates status of assignments to the Lead or Supervisor.
• Initiates task research for tax liens/sales, delinquent taxes, duplicate tax payments and proof of payment in response to homeowner inquiry.
• Notates tax bill correspondence received from homeowner on lender system and forward to the appropriate processing team.
• Calls back homeowner as necessary, once research is complete.
• Ensures customer SLA’s are maintained.

Job description

LERETA, LLC in Pomona, CA is seeking a Call Center Representative to handle incoming homeowner, lender, and third-party calls with professionalism, courtesy, and accuracy.

You will respond to inquiries about property tax matters, conduct tax research, update status with supervisors, and help ensure SLAs are met. Salary range is $16.04 to $20.03 per hour, with equal opportunity employer statements.