Call Center Representative

Lereta Llc; Pomona (CA); On-site; USD 22,000 - 28,000; Full time

Job summary

Lereta Llc is seeking a Call Center Representative in Pomona, CA to handle a high volume of homeowner, lender, and third-party calls regarding property tax matters. You will initiate research and follow up on tasks to ensure timely responses and solutions.

The role emphasizes professional communication, accuracy, and first-contact resolution, with a salary range of $16.04 to $20.03 per hour. Equal opportunity employer information is included in the posting.

Qualifications

• Experience handling high volume inbound calls.
• Ability to provide timely, accurate information on property tax matters.
• Strong communication and customer service skills.

Responsibilities

• Processes a high volume of incoming routine calls from homeowners, lenders, and third parties.
• Provides responsive assistance for tax inquiries at first contact resolution.
• Responds to calls and emails, communicating status of assignments to supervisors.

Job description

901 Corporate Center Dr
Pomona, CA 91768, USA

Description

TheCall Center Representativeis responsible for ensuring all incoming homeowner, lender, and third party calls, consistently receive professional, courteous, accurate and timely responses to inquiries regarding property tax matters, initiating and following up on appropriate task research when necessary.

• Processes a high volume of incoming routine calls.
• Provides responsive assistance to homeowner, lender, and third party calls regarding various tax inquiries for outsourced customers at first resolution.
• Responds to customer calls and/or email requests to provide assistance as needed to address questions or concerns.
• Communicates status of assignments to the Lead or Supervisor.

Tax Research

• Initiates task research for tax liens/sales, delinquent taxes, duplicate tax payments and proof of payment in response to homeowner inquiry.
• Notates tax bill correspondence received from homeowner on lender system and forward to the appropriate processing team.
• Calls back homeowner as necessary, once research is complete.

Teamwork

• Ensures customer SLA’s are maintained.

This position will perform other duties as assigned based on the needs of the department.

SALARY RANGE: $16.04 - $20.03

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.