Call Center Representative

LERETA, LLC; Pomona (CA); On-site; USD 22,000 - 28,000; Full time

Job summary

LERETA, LLC in Pomona, CA is seeking a Call Center Representative to handle incoming homeowner, lender, and third-party calls with professionalism, courtesy, and accuracy.

You will respond to inquiries about property tax matters, conduct tax research, update status with supervisors, and help ensure SLAs are met. Salary range is $16.04 to $20.03 per hour, with equal opportunity employer statements.

Responsibilities

• Processes a high volume of incoming routine calls.
• Provides responsive assistance to homeowner, lender, and third party calls regarding tax inquiries at first resolution.
• Responds to customer calls and/or email requests to assist with questions or concerns.
• Communicates status of assignments to the Lead or Supervisor.
• Initiates task research for tax liens/sales, delinquent taxes, duplicate tax payments and proof of payment in response to homeowner inquiry.
• Notates tax bill correspondence received from homeowner on lender system and forward to the appropriate processing team.
• Calls back homeowner as necessary, once research is complete.
• Ensures customer SLA’s are maintained.

Job description

The Call Center Representative is responsible for ensuring all incoming homeowner, lender, and third party calls, consistently receive professional, courteous, accurate and timely responses to inquiries regarding property tax matters, initiating and following up on appropriate task research when necessary.

Inbound Calls

• Processes a high volume of incoming routine calls.
• Provides responsive assistance to homeowner, lender, and third party calls regarding various tax inquiries for outsourced customers at first resolution.
• Responds to customer calls and/or email requests to provide assistance as needed to address questions or concerns.
• Communicates status of assignments to the Lead or Supervisor.

Tax Research

• Initiates task research for tax liens/sales, delinquent taxes, duplicate tax payments and proof of payment in response to homeowner inquiry.
• Notates tax bill correspondence received from homeowner on lender system and forward to the appropriate processing team.
• Calls back homeowner as necessary, once research is complete.

Teamwork

• Ensures customer SLA’s are maintained.

This position will perform other duties as assigned based on the needs of the department.

SALARY RANGE: $16.04 - $20.03

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.