Property Tax Payments & Plans Aide (Student)

City of New York; New York (NY); On-site; USD 32,000 - 45,000; Full time

Job summary

The NYC Department of Finance’s Property Tax Payment Plan unit is seeking a highly motivated College Aide to support property tax payment processes and customer inquiries. You will gain knowledge of the Property Tax Payment Plans and NYCePay while assisting with applicant data and documentation.

Responsibilities include answering calls, reviewing applications for eligibility, processing PT-AID and payment plans, and training in PTS/ACRIS, NYCePay, and CRM.

Qualifications

• Data analytics experience with MS Office and familiarity with SQL.
• Experience creating reports or dashboards, analyzing trends, and presenting findings.
• Matriculated at an accredited college or graduate school; employment conditioned on student status.
• IT-focused coursework during college includes or is supplemented by required credits.
• Appointments to Assignment Level will be made by the Technology Steering Committee through the Department of Information Technology and Telecommunications.

Responsibilities

• Responding to customer inquiries via phone.
• Reviewing property tax applications to determine eligibility.
• Processing Property Tax Interest and Deferral applications (PT-AID), Reduced Interest Rate Property Tax Payment Plans, Property Tax Standard Payment Agreements.
• NYCePay inquiries for registering online payments and related applications.
• Confirming all supporting documentation is received, calculating income, and verifying ownership status.
• Training in electronic application processing.
• Training in Property Tax System (PTS) and ACRIS to verify property ownership.
• Receiving and replying to customer inquiries in the CRM system.
• Researching payments in PTS and NYCePay.
• Data entry into ACCESS database Smart-File (electronic applications).
• Conducting outreach to applicants.

Skills

Data analytics

SQL

Microsoft Office

Education

Matriculation at an accredited college or graduate school

Tools

Access

Job description

The NYC Department of Finance’s Property Tax Payment Plan unit is seeking a highly motivated College Aide to support property tax payment processes and customer inquiries. You will gain knowledge of the Property Tax Payment Plans and NYCePay while assisting with applicant data and documentation.

Responsibilities include answering calls, reviewing applications for eligibility, processing PT-AID and payment plans, and training in PTS/ACRIS, NYCePay, and CRM.