Property Tax Payments Assistant

City of New York; New York (NY); Sur place; USD 28 000 - 41 000; Plein temps

Résumé du poste

NYC Department of Finance is seeking a College Aide to support the Property Tax Payment Plans and NYCePay processes. You will handle customer calls, review applications, and assist with online payment registrations, while gaining exposure to PTS and CRM systems.

You’ll train in electronic processing and property ownership verification, with duties including data entry and outreach to applicants. Employment assumes student status in college or graduate school, and the role is on-site in NYC.

Qualifications

• Matriculation at an accredited college or graduate school; employment is conditioned upon continuance as a student.
• Matriculation at an accredited college or graduate school with IT course of study; 9 credits required.
• Matriculation with IT related study; appointments made by Technology Steering Committee.

Responsabilités

• Responding to customer inquiries via phone.
• Reviewing property tax applications to determine eligibility.
• Processing Property Tax Interest and Deferral applications and payment plans.
• Handling NYCePay inquiries for online payments and related applications.
• Verifying documentation, calculating income, and confirming ownership status.
• Training in electronic application processing and Property Tax System (PTS).
• Using CRM for customer inquiries and researching payments in PTS and NYCePay.
• Data entry into ACCESS Smart-File for electronic applications.
• Conducting outreach to applicants.

Formation

Matriculation at an accredited college or graduate school

Matriculation at an accredited college or graduate school (IT)

Matriculation at an accredited college or graduate school (IT Fellow)

Description du poste

NYC Department of Finance is seeking a College Aide to support the Property Tax Payment Plans and NYCePay processes. You will handle customer calls, review applications, and assist with online payment registrations, while gaining exposure to PTS and CRM systems.

You’ll train in electronic processing and property ownership verification, with duties including data entry and outreach to applicants. Employment assumes student status in college or graduate school, and the role is on-site in NYC.