Property Tax College Aide

City of New York; New York (NY); On-site; USD 32,000 - 45,000; Full time

Job summary

The NYC Department of Finance’s Property Tax Payment Plan unit is seeking a highly motivated College Aide to support property tax payment processes and customer inquiries. You will gain knowledge of the Property Tax Payment Plans and NYCePay while assisting with applicant data and documentation.

Responsibilities include answering calls, reviewing applications for eligibility, processing PT-AID and payment plans, and training in PTS/ACRIS, NYCePay, and CRM.

Qualifications

• Data analytics experience with MS Office and familiarity with SQL.
• Experience creating reports or dashboards, analyzing trends, and presenting findings.
• Matriculated at an accredited college or graduate school; employment conditioned on student status.
• IT-focused coursework during college includes or is supplemented by required credits.
• Appointments to Assignment Level will be made by the Technology Steering Committee through the Department of Information Technology and Telecommunications.

Responsibilities

• Responding to customer inquiries via phone.
• Reviewing property tax applications to determine eligibility.
• Processing Property Tax Interest and Deferral applications (PT-AID), Reduced Interest Rate Property Tax Payment Plans, Property Tax Standard Payment Agreements.
• NYCePay inquiries for registering online payments and related applications.
• Confirming all supporting documentation is received, calculating income, and verifying ownership status.
• Training in electronic application processing.
• Training in Property Tax System (PTS) and ACRIS to verify property ownership.
• Receiving and replying to customer inquiries in the CRM system.
• Researching payments in PTS and NYCePay.
• Data entry into ACCESS database Smart-File (electronic applications).
• Conducting outreach to applicants.

Skills

Data analytics

SQL

Microsoft Office

Education

Matriculation at an accredited college or graduate school

Tools

Access

Job description

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

DOF’s The Treasury and Payment Services Division is responsible for overseeing all City payment websites, the payment processing of tax returns, property recording forms, parking violation programs, and the collection of delinquent accounts, and oversees the agency’s management of the City’s cash balances and its relationships with banking institutions. Treasury and Payment Services is also responsible for collecting outstanding violations issued by City agencies and adjudicated by the Environmental Control Board.

Payments, Billing, and Refunds is responsible for processing payments for property taxes and property-related charges, business and excise taxes, and parking and camera violations. The division is responsible for communicating amounts due, maintaining the quality of departmental records, and providing customer service to individuals seeking information on making payments or receiving refunds. Payments, Billing, and Refunds perform account adjustments and respond to refund inquiries from the public.

The Property Tax Payment Plan unit is currently seeking a highly motivated, highly organized, and detailed oriented individual to serve as a Property Tax College Aide. The selected candidate will obtain knowledge of the Property Tax Payment Plans and NYCePay to help with customer calls. Reporting to the Deputy Director of Property Taxpayer Support, the selected candidate’s duties and responsibilities will include, but are not limited to the following: COLLEGE AIDE (ALL CITY DEPTS) - 10209

• Responding to customer inquiries via phone.
• Reviewing property tax applications to determine eligibility.
• Processing Property Tax Interest and Deferral applications (PT-AID), Reduced Interest Rate Property Tax Payment Plans, Property Tax Standard Payment Agreements.
• NYCePay Inquiries for registering online payments and all other Payment, Billing and Refunds related applications.
• Confirming all supporting documentation is received, calculate income, and verify ownership status.
• Training in electronic application processing.
• Training in Property Tax System (PTS) and ACRIS to verify property ownership.
• Receiving and replying to customer inquiries in the Customer Relations Management System (CRM).
• Researching payments in PTS and NYCePay.
• Data entry into ACCESS database Smart-File (electronic applications).
• Conducting outreach to applicants.

Additional Information

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Minimum Qualifications

For Assignment Level I:
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school.

For Assignment Level II (Information Technology):
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or closely related field, including or supplemented by 9 semester credits in an acceptable course of study.

For Assignment Level III (Information Technology Fellow):
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or other area relevant to the information technology project(s) assigned, including or supplemented by 9 semester credits in an acceptable course of study. Appointments to this Assignment Level will be made by the Technology Steering Committee through the Department of Information Technology and Telecommunications.

SPECIAL NOTE

Maximum tenure for all Assignment Levels in the title of College Aide is 6 years. No student shall be employed more than half-time in any week in which classes in which the student is enrolled are in session. Students may be employed full-time during their vacation periods.

Preferred Skills

• Experience in data analytics, with proficiency in Microsoft Office (Word, Excel, Bi Publisher, etc.) and familiarity with SQL.
• Experience working with data, creating reports or dashboards, analyzing trends, and presenting findings is a plus.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.