Property Tax College Aide

City of New York; New York (NY); On-site; USD 28,000 - 41,000; Full time

Job summary

NYC Department of Finance is seeking a College Aide to support the Property Tax Payment Plans and NYCePay processes. You will handle customer calls, review applications, and assist with online payment registrations, while gaining exposure to PTS and CRM systems.

You’ll train in electronic processing and property ownership verification, with duties including data entry and outreach to applicants. Employment assumes student status in college or graduate school, and the role is on-site in NYC.

Qualifications

• Matriculation at an accredited college or graduate school; employment is conditioned upon continuance as a student.
• Matriculation at an accredited college or graduate school with IT course of study; 9 credits required.
• Matriculation with IT related study; appointments made by Technology Steering Committee.

Responsibilities

• Responding to customer inquiries via phone.
• Reviewing property tax applications to determine eligibility.
• Processing Property Tax Interest and Deferral applications and payment plans.
• Handling NYCePay inquiries for online payments and related applications.
• Verifying documentation, calculating income, and confirming ownership status.
• Training in electronic application processing and Property Tax System (PTS).
• Using CRM for customer inquiries and researching payments in PTS and NYCePay.
• Data entry into ACCESS Smart-File for electronic applications.
• Conducting outreach to applicants.

Education

Matriculation at an accredited college or graduate school

Matriculation at an accredited college or graduate school (IT)

Matriculation at an accredited college or graduate school (IT Fellow)

Job description

• Job Category: Communications & Intergovernmental Affairs
• Salary Band: $20 to $30
• Compensation: USD 18 - USD 20.3

Job Description

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

DOF’s The Treasury and Payment Services Division is responsible for overseeing all City payment websites, the payment processing of tax returns, property recording forms, parking violation programs, and the collection of delinquent accounts, and oversees the agency’s management of the City’s cash balances and its relationships with banking institutions. Treasury and Payment Services is also responsible for collecting outstanding violations issued by City agencies and adjudicated by the Environmental Control Board.

Payments, Billing, and Refunds is responsible for processing payments for property taxes and property-related charges, business and excise taxes, and parking and camera violations. The division is responsible for communicating amounts due, maintaining the quality of departmental records, and providing customer service to individuals seeking information on making payments or receiving refunds. Payments, Billing, and Refunds perform account adjustments and respond to refund inquiries from the public.

The Property Tax Payment Plan unit is currently seeking a highly motivated, highly organized, and detailed oriented individual to serve as a Property Tax College Aide. The selected candidate will obtain knowledge of the Property Tax Payment Plans and NYCePay to help with customer calls. Reporting to the Deputy Director of Property Taxpayer Support, the selected candidate’s duties and responsibilities will include, but are not limited to the following:

• Responding to customer inquiries via phone.
• Reviewing property tax applications to determine eligibility.
• Processing Property Tax Interest and Deferral applications (PT-AID), Reduced Interest Rate Property Tax Payment Plans, Property Tax Standard Payment Agreements.
• NYCePay Inquiries for registering online payments and all other Payment, Billing and Refunds related applications.
• Confirming all supporting documentation is received, calculate income, and verify ownership status.
• Training in electronic application processing.
• Training in Property Tax System (PTS) and ACRIS to verify property ownership.
• Receiving and replying to customer inquiries in the Customer Relations Management System (CRM).
• Researching payments in PTS and NYCePay.
• Data entry into ACCESS database Smart-File (electronic applications).
• Conducting outreach to applicants.

Additional Information:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

COLLEGE AIDE (ALL CITY DEPTS) - 10209

Qualifications

For Assignment Level I:

Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school.

For Assignment Level II (Information Technology):

Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or closely related field, including or supplemented by 9 semester credits in an acceptable course of study.

For Assignment Level III (Information Technology Fellow):

Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or other area relevant to the information technology project(s) assigned, including or supplemented by 9 semester credits in an acceptable course of study. Appointments to this Assignment Level will be made by the Technology Steering Committee through the Department of Information Technology and Telecommunications.

SPECIAL NOTE

Maximum tenure for all Assignment Levels in the title of College Aide is 6 years. No student shall be employed more than half-time in any week in which classes in which the student is enrolled are in session. Students may be employed full-time during their vacation periods.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.