Property Support & Scheduling Specialist

Hotwire-Communications; Boca Raton (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401K with company match

Paid vacation, sick time & holidays

Employee discounts on services

Job summary

Hotwire-Communications seeks a Property Support Specialist to coordinate onsite duties for property operations and upgrades, with a focus on outbound calls to schedule technicians, installs, and change orders. The role involves QA of documentation and proper closure of service orders.

You will interact with customers face to face at our remote office and work with internal teams to ensure accurate records and timely service delivery.

Qualifications

• Ability to multitask across multiple properties and tasks.
• Clear, friendly phone communications with customers.
• Strong time management and organization in a fast-paced setting.

Responsibilities

• Coordinate outbound calls to schedule installations, change orders, and appointments.
• Ensure appointments are completed in a timely manner and properly documented.
• Audit property records and maintain up-to-date product and process knowledge.
• Escalate resident issues to the Account Management team as needed.
• Collaborate with internal teams and third-party vendors to support property operations.
• Perform other duties as assigned.

Skills

Multitasking

Phone etiquette

Clear communication

Time management

Fast learner

Customer service

Education

Associates Degree in General Business

Job description

Hotwire-Communications seeks a Property Support Specialist to coordinate onsite duties for property operations and upgrades, with a focus on outbound calls to schedule technicians, installs, and change orders. The role involves QA of documentation and proper closure of service orders.

You will interact with customers face to face at our remote office and work with internal teams to ensure accurate records and timely service delivery.