Property Support & Scheduling Specialist

Hotwire Communications Ltd; Boca Raton (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Comprehensive Healthcare/Dental/Vision

401K Retirement Plan with Company Mact

Paid Vacation, Sick Time, and Holidays

Paid Volunteer Time

Paid Parental Leave

Hotwire Service Discounts

Employee Referral Bonuses

Entertainment Discounts/Perks

Job summary

Hotwire Communications Ltd in Boca Raton, FL is seeking a Property Support Specialist to coordinate onsite duties for properties undergoing upgrades. The role emphasizes outbound calling to schedule technicians, installs, change orders, and education appointments, while ensuring proper documentation and close of service orders.

You will interact with customers face-to-face at our remote office, perform QA on documents, maintain product knowledge, and escalate issues to the Account Management

Qualifications

• Associates Degree in General Business with at least 6 months of operational experience.
• Excellent knowledge of resources to support our customers including internal team members, third party vendors and support teams.
• Excellent communication and time management skills.

Responsibilities

• Outbound calls to customers to schedule installations, change orders, trouble tickets or Customer Education appointments for the property.
• Ensure scheduled appointments are completed in a timely manner.
• Complete audits for the property when necessary for customer accounts.
• Maintain up to date company product knowledge, processes and procedures.
• Escalate resident issues to the Account Management team.
• Other duties as assigned.

Skills

Multi-tasking

Clear phonics

Grammar

Fast learner

Communication

Time management

Education

Associate degree in General Business

Job description

Hotwire Communications Ltd in Boca Raton, FL is seeking a Property Support Specialist to coordinate onsite duties for properties undergoing upgrades. The role emphasizes outbound calling to schedule technicians, installs, change orders, and education appointments, while ensuring proper documentation and close of service orders.

You will interact with customers face-to-face at our remote office, perform QA on documents, maintain product knowledge, and escalate issues to the Account Management