Property Process Analyst: Optimize Workflows & Compliance

Starr Indemnity & Liability Company; City of Rochester (NY); On-site; USD 86,000 - 106,000; Full time

Job summary

Starr Indemnity & Liability Company in Rochester, NY seeks a Property Process Analyst to support documentation, analysis and improvement across property insurance operations. You’ll work with the COO and cross-functional teams to map workflows, standardize processes, and drive efficiency while ensuring compliance.

The role emphasizes collaboration with IT, operations and analytics, developing procedures, user guides and change communications, and tracking KPIs to measure process performance.

Qualifications

• Bachelor’s degree in Business, Operations, Insurance, Industrial Engineering, or related field.
• 2+ years of process analysis, process improvement, or business analysis experience; insurance/Property & Casualty preferred.
• Familiarity with process mapping and documentation tools (Visio, Lucidchart, Blueworks Live).
• Experience withLean/Six Sigma methods is a plus.
• Strong written and verbal communication across teams.

Responsibilities

• Analyze and document end-to-end processes across property insurance operations (underwriting, policy servicing, claims, loss control).
• Map current and future-state workflows; identify pain points, redundancies, gaps; recommend improvements.
• Support standardization and optimization with business leads and project teams.
• Develop procedures, user documentation, and change communications.
• Develop and maintain detailed process flows, work instructions, and RACI matrices for core activities.
• Participate in design workshops; gather business requirements and improvement ideas.
• Track and report process performance metrics and KPIs for management oversight.
• Perform root-cause analysis and help develop corrective action plans.
• Support regulatory, compliance, and audit-readiness by documenting processes.

Skills

Process analysis

Business analysis

Analytical thinking

Cross-functional collaboration

Communication skills

Problem-solving

Attention to detail

Education

Bachelor's degree in Business/Operations/Insurance/Industrial Engineering

Tools

Visio

Lucidchart

Blueworks Live

Job description

Starr Indemnity & Liability Company in Rochester, NY seeks a Property Process Analyst to support documentation, analysis and improvement across property insurance operations. You’ll work with the COO and cross-functional teams to map workflows, standardize processes, and drive efficiency while ensuring compliance.

The role emphasizes collaboration with IT, operations and analytics, developing procedures, user guides and change communications, and tracking KPIs to measure process performance.