Property Process Architect Lead

Starr Indemnity & Liability Company; City of Rochester (NY); On-site; USD 209,000 - 264,000; Full time

Job summary

Starr Indemnity & Liability Company seeks a seasoned Property Process Architect Lead to design, map, and optimize core property insurance processes. You will partner with senior leaders to ensure underwriting, policy servicing, claims, and customer service operate efficiently, scalably, and in line with strategic objectives.

With 10+ years of BPM and property insurance experience, you will lead workshops, develop process models, and establish KPIs.

Qualifications

• 10+ years in BPM, process architecture, or consulting for commercial property insurance.
• Expertise in design, mapping, and re-engineering of process flows within regulated environments.
• Proven ability to lead workshops with senior leaders and cross-functional teams.
• Hands-on experience with process documentation tools.
• Familiarity with Lean, Six Sigma and continuous improvement methodologies.

Responsibilities

• Analyze, design, and implement best-in-class business processes for property functions.
• Assess current-state processes and identify opportunities for optimization and automation.
• Develop processes models, workflows, and documentation for clarity and consistency.
• Partner with leaders, SMEs, PMs, and IT to align design with goals and systems.
• Lead process mapping and redesign workshops with cross-functional stakeholders.
• Define KPIs and governance to enable ongoing process improvement.
• Support evaluation and implementation of new technology platforms or tools.
• Serve as primary contact for process escalation in property operations.
• Advise on process risk, compliance, and controls to meet regulatory requirements.
• Provide training and coaching on process changes to owners and staff.

Skills

Process design

Process mapping

Process re-engineering

Lean methodologies

Six Sigma

Workshops facilitation

Education

Bachelor's degree in Business/Operations/Insurance/Engineering

Tools

Process documentation tools

Job description

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

Position Summary

The Property Process Architect Lead will be responsible for designing, mapping, and optimizing business processes for the property insurance line of business. Reporting to the Property COO, this highly visible role will collaborate with senior leadership and cross-functional teams to ensure all core processes—spanning underwriting, policy administration, claims, and customer service—are efficient, scalable, and aligned with company objectives. The ideal candidate possesses deep expertise in process architecture within commercial property insurance and a proven track record of driving process transformation.

Responsibilities

• Analyze, design, and implement best-in-class business processes for all key property insurance functions (underwriting, policy servicing, claims, loss control, etc.).
• Assess current-state processes; identify opportunities for optimization, standardization, simplification, and automation.
• Develop detailed process models, workflows, procedures, RACI matrices, and documentation to ensure clarity and consistency.
• Partner with business leaders, subject matter experts, project managers, and IT to ensure process design supports strategic goals and system capabilities.
• Lead process mapping and process redesign workshops with cross-functional stakeholders.
• Define process metrics and KPIs; establish process governance frameworks to enable ongoing management and continuous improvement.
• Support the evaluation, selection, and implementation of new technology platforms or tools, ensuring alignment with process requirements.
• Serve as a primary point of contact for process escalation related to property operations.
• Advise on process risk, compliance, and internal control issues, ensuring all process designs meet regulatory and audit requirements.
• Provide training, coaching, and guidance to process owners and front-line staff on process changes and best practices.
• Contribute to a culture of operational excellence, proactively seeking opportunities to enhance customer experience and efficiency.

Qualifications

• Bachelor's degree in Business, Operations Management, Insurance, Industrial Engineering, or related field (Master's degree preferred).
• 10+ years of experience in process architecture, business process management (BPM), operations, or consulting, with extensive background in commercial property insurance (property side experience required).
• Proven expertise in process design, mapping, and process re-engineering within a complex, regulated environment.
• Hands-on experience with process documentation tools.
• Familiarity with Lean, Six Sigma, or other continuous improvement methodologies.
• Strong understanding of property insurance products, systems, workflows, and regulatory requirements.
• Excellent analytical, problem-solving, and organization skills.
• Superior communication and facilitation abilities; proven experience leading workshops or cross-functional meetings.
• Ability to work effectively with both executive stakeholders and operational teams.
• High level of professionalism, strategic thinking, and a passion for operational excellence.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets: experience and training: licensure and certifications: and other business and organizational needs. A reasonable estimate of the current range is $209,200-$264,000

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.

We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees.

We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.

Starr is a global insurance and investment organization providing property and casualty insurance solutions to business and industry, and one of the fastest-growing insurance companies in the world. Our talented and experienced associates manage risk and ultimately support the profitable growth of organizations in a dynamic, competitive and ever-changing marketplace. Join us and become part of our talented and passionate workforce.

https://starr.com/About/Careers