Property Process Analyst

Starr Indemnity & Liability Company; City of Rochester (NY); On-site; USD 86,000 - 106,000; Full time

Job summary

Starr Indemnity & Liability Company in Rochester, NY seeks a Property Process Analyst to support documentation, analysis and improvement across property insurance operations. You’ll work with the COO and cross-functional teams to map workflows, standardize processes, and drive efficiency while ensuring compliance.

The role emphasizes collaboration with IT, operations and analytics, developing procedures, user guides and change communications, and tracking KPIs to measure process performance.

Qualifications

• Bachelor’s degree in Business, Operations, Insurance, Industrial Engineering, or related field.
• 2+ years of process analysis, process improvement, or business analysis experience; insurance/Property & Casualty preferred.
• Familiarity with process mapping and documentation tools (Visio, Lucidchart, Blueworks Live).
• Experience withLean/Six Sigma methods is a plus.
• Strong written and verbal communication across teams.

Responsibilities

• Analyze and document end-to-end processes across property insurance operations (underwriting, policy servicing, claims, loss control).
• Map current and future-state workflows; identify pain points, redundancies, gaps; recommend improvements.
• Support standardization and optimization with business leads and project teams.
• Develop procedures, user documentation, and change communications.
• Develop and maintain detailed process flows, work instructions, and RACI matrices for core activities.
• Participate in design workshops; gather business requirements and improvement ideas.
• Track and report process performance metrics and KPIs for management oversight.
• Perform root-cause analysis and help develop corrective action plans.
• Support regulatory, compliance, and audit-readiness by documenting processes.

Skills

Process analysis

Business analysis

Analytical thinking

Cross-functional collaboration

Communication skills

Problem-solving

Attention to detail

Education

Bachelor's degree in Business/Operations/Insurance/Industrial Engineering

Tools

Visio

Lucidchart

Blueworks Live

Job description

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

The Property Process Analyst works directly with the Property COO and cross-functional teams to support process documentation, analysis, and enhancement throughout property insurance operations. This analyst will play a key role in evaluating, mapping, and improving workflows, ensuring efficiency, standardization, compliance, and scalability. The ideal candidate combines strong analytical abilities with a collaborative approach, ideally bringing prior experience in insurance or process improvement environments.

Responsibilities

• Analyze and document existing end-to-end processes across property insurance operational areas (underwriting, policy servicing, claims, loss control, etc.).
• Map current and future-state workflows, identify pain points, redundancies, or gaps, and recommend practical improvements.
• Support process standardization and optimization efforts in partnership with business leads, subject matter experts, and project teams.
• Assist in implementing process changes, including developing new procedures, user documentation, and change communications.
• Develop and maintain detailed process flows, work instructions, and RACI matrices for core operational activities.
• Participate in process design/redesign workshops; collect business requirements and improvement ideas.
• Track and report on process performance metrics and KPIs, supporting management’s oversight of process effectiveness.
• Perform root-cause analysis on process-related issues and help develop corrective action plans.
• Support regulatory, compliance, and audit readiness by ensuring documented processes adhere to internal and external standards.
• Collaborate with IT, operations, and analytics teams to support process automation and systems integration initiatives.
• Act as a process resource for operational projects, strategic initiatives, and process governance activities as assigned by the COO.

Qualifications

• Bachelor’s degree in Business, Operations, Insurance, Industrial Engineering, or related field.
• 2+ years of experience in process analysis, process improvement, or business analysis; experience in insurance or property/casualty industry strongly preferred.
• Familiarity with business process mapping and documentation tools (e.g., Visio, Lucidchart, Blueworks Live) required.
• Exposure to process improvement methodologies (Lean, Six Sigma, etc.) is a plus.
• Proven analytical, organizational, and problem-solving skills; strong attention to detail.
• Excellent written and verbal communication skills; ability to work effectively across business units.
• Strong interpersonal and facilitation skills; comfortable collaborating in team settings and working with multiple stakeholders.
• Results-driven, adaptable, and proactive in supporting process optimization goals.
• High standards of professional ethics, integrity, and confidentiality.

For individuals assigned and/or hired to work in New York, Starr Insurance Companies is required by law to include a reasonable estimate of the compensation range for this role. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets: experience and training: licensure and certifications: and other business and organizational needs. A reasonable estimate of the current range is $85,600 - $106,300.

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.

Starr is a global insurance and investment organization providing property and casualty insurance solutions to business and industry, and one of the fastest-growing insurance companies in the world. Our talented and experienced associates manage risk and ultimately support the profitable growth of organizations in a dynamic, competitive and ever-changing marketplace. Join us and become part of our talented and passionate workforce.

https://starr.com/About/Careers