Property Operations Analytics Specialist

Starr Companies; New York (NY); On-site; USD 67,900 - 90,000; Full time

Job summary

Starr Companies, based in New York, seeks a Property Operations Analyst to analyze property insurance operations, track performance, and drive process improvements. You will collaborate with underwriting, claims, policy administration, IT and other teams to deliver data-driven insights.

The role requires strong analytics, experience with Excel, Power BI or Tableau, and a proactive, cross-functional mindset. A Bachelor's in a related field and 2+ years of operations analysis are preferred.

Qualifications

• Bachelor’s degree in Business, Finance, Operations Management, Insurance, Data Analytics, or related field.
• 2+ years of experience in operations analysis, business analysis, or process improvement—insurance or property/casualty industry experience strongly preferred.
• Strong analytical and problem-solving skills; proficiency with data analysis tools such as Excel, Power BI, Tableau, or similar.
• Experience with process mapping and documentation (e.g., Visio, Lucidchart) is a plus.
• Excellent attention to detail and organizational skills; able to handle multiple tasks and deadlines.
• Effective written and verbal communication skills; capable of conveying complex information to a range of audiences.
• Collaborative working style with a demonstrated ability to work cross-functionally.
• Self-starter with initiative, flexibility, and a proactive approach to supporting operational goals.
• Commitment to high ethical standards, professional integrity, and operational excellence.

Responsibilities

• Analyze property business operations, processes, and performance metrics to identify trends, gaps, inefficiencies, and opportunities for improvement.
• Prepare regular and ad-hoc reports, dashboards, and presentations for senior leaders, providing data-driven insights and recommendations.
• Conduct root cause analysis on operational issues; support the development and tracking of remediation action plans.
• Assist in developing and monitoring operational KPIs and benchmarks; participate in target setting and progress tracking.
• Partner with cross-functional teams to document workflows, map processes, and identify areas for standardization or automation.
• Support process improvement initiatives, including collecting requirements, researching best practices, supporting implementation, and measuring outcomes.
• Collaborate with IT and data teams to ensure the integrity and accessibility of property operations data.
• Assist in developing business cases for investments in people, process, or technology to improve operations.
• Monitor regulatory, compliance, and audit requirements to ensure operations align with internal standards and external mandates.
• Provide analytical and project support for strategic initiatives and other projects as directed by the Property COO.
• Support a culture of continuous improvement and operational excellence.

Skills

Analytical

Problem-solving

Data analysis

Attention to detail

Communication skills

Cross-functional collaboration

Education

Bachelor's degree in Business, Finance, Operations Management, Insurance, Data Analytics, or related field

Tools

Excel

Power BI

Tableau

Visio

Lucidchart

Job description

Starr Companies, based in New York, seeks a Property Operations Analyst to analyze property insurance operations, track performance, and drive process improvements. You will collaborate with underwriting, claims, policy administration, IT and other teams to deliver data-driven insights.

The role requires strong analytics, experience with Excel, Power BI or Tableau, and a proactive, cross-functional mindset. A Bachelor's in a related field and 2+ years of operations analysis are preferred.