Property Operations & Tenant Experience Coordinator

The Hollister Group; Woburn (MA); On-site; USD 48,000 - 58,000; Full time

Job summary

The Hollister Group is seeking a Property Coordinator in Massachusetts to support tenant applications, screenings, leasing processes, and communications. This role partners with the Property Manager to ensure smooth operations and accurate records.

Ideal candidates are organized, customer-focused, and comfortable using property management software. Responsibility spans leasing support, rent-related tasks, and coordination across property management teams.

Qualifications

• Experience in property management or a related administrative role.
• Comfortable using property management software and databases.
• Strong communication and customer service skills.
• Highly organized with strong attention to detail and accuracy.
• Ability to multitask and manage competing priorities.
• Experience with residential, commercial, or parking properties is a plus.

Responsibilities

• Support tenant applications, screenings, and leasing processes.
• Assist with rent collection, lease accounts, and tenant communications.
• Work closely with the Property Manager to address tenant concerns and maintenance needs.
• Maintain accurate tenant records, databases, and property management systems.
• Respond to phone calls and emails, directing inquiries as needed.
• Organize and maintain lease documents and other records.
• Provide administrative support to Legal and Property Management teams.
• Assist with leasing, marketing, work orders, and other property management activities.
• Perform additional administrative and operational duties as needed.

Skills

Property management experience

Customer service

Strong organization

Multitasking

Communication skills

Tools

Property management software

Job description

The Hollister Group is seeking a Property Coordinator in Massachusetts to support tenant applications, screenings, leasing processes, and communications. This role partners with the Property Manager to ensure smooth operations and accurate records.

Ideal candidates are organized, customer-focused, and comfortable using property management software. Responsibility spans leasing support, rent-related tasks, and coordination across property management teams.