Property Operations Assistant - Resident Support (Mon-Fri)

100KCrossing; Cincinnati (OH); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

PTO

11 paid holidays

401(k)

Voluntary benefits

Company apparel

Job summary

MEMBERS ONLY in Fairfield, OH is seeking an Assistant Property Manager for a full-time, office-based role from 7:30 AM to 3:30 PM, Monday through Friday. You will greet visitors, handle calls and emails, and process payments in our property management system. The role emphasizes resident communication, documentation, and coordination of maintenance and compliance tasks.

Travel locally is occasional. Requirements include a high school diploma or GED, strong customer service and communication

Qualifications

• Strong customer service and professional communication
• Comfort using Microsoft Outlook
• Organized, detail-oriented and able to multitask in a desk-based role
• High school diploma or GED required
• Property management experience preferred; MRI software experience a plus

Responsibilities

• Greet visitors and serve as a professional first point of contact
• Answer and route phone calls, emails, and voicemails
• Enter rent payments, receipts, one-time charges, and credits into property management software
• Send notices, assist with delinquency reports, and support resident communication
• Help with annual recertification paperwork and income information collection
• Maintain resident files, records, and affordable housing documentation
• Communicate with residents, guardians, payees, support agencies, and other resident contacts
• Enter or route work orders and follow up on maintenance communication
• Occasionally travel to county offices, properties, inspections, or errands as needed

Skills

Customer service

Phone & email comms

Organized

Multitasking

Outlook

Education

High school diploma or GED

Tools

MRI software

Job description

MEMBERS ONLY in Fairfield, OH is seeking an Assistant Property Manager for a full-time, office-based role from 7:30 AM to 3:30 PM, Monday through Friday. You will greet visitors, handle calls and emails, and process payments in our property management system. The role emphasizes resident communication, documentation, and coordination of maintenance and compliance tasks.

Travel locally is occasional. Requirements include a high school diploma or GED, strong customer service and communication