Assistant Property Manager

100KCrossing; Cincinnati (OH); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

PTO

11 paid holidays

401(k)

Voluntary benefits

Company apparel

Job summary

MEMBERS ONLY in Fairfield, OH is seeking an Assistant Property Manager for a full-time, office-based role from 7:30 AM to 3:30 PM, Monday through Friday. You will greet visitors, handle calls and emails, and process payments in our property management system. The role emphasizes resident communication, documentation, and coordination of maintenance and compliance tasks.

Travel locally is occasional. Requirements include a high school diploma or GED, strong customer service and communication

Qualifications

• Strong customer service and professional communication
• Comfort using Microsoft Outlook
• Organized, detail-oriented and able to multitask in a desk-based role
• High school diploma or GED required
• Property management experience preferred; MRI software experience a plus

Responsibilities

• Greet visitors and serve as a professional first point of contact
• Answer and route phone calls, emails, and voicemails
• Enter rent payments, receipts, one-time charges, and credits into property management software
• Send notices, assist with delinquency reports, and support resident communication
• Help with annual recertification paperwork and income information collection
• Maintain resident files, records, and affordable housing documentation
• Communicate with residents, guardians, payees, support agencies, and other resident contacts
• Enter or route work orders and follow up on maintenance communication
• Occasionally travel to county offices, properties, inspections, or errands as needed

Skills

Customer service

Phone & email comms

Organized

Multitasking

Outlook

Education

High school diploma or GED

Tools

MRI software

Job description

Assistant Property Manager

Location: Fairfield, OH | Pay: $21-$23/hour | Schedule: Monday-Friday, 7:30 AM-3:30 PM

This is a full-time, Monday-Friday, office-based role working 7:30 AM-3:30 PM with very limited overtime.

The best fit is someone with strong customer service skills, professional phone and email communication, Microsoft Outlook comfort, and the ability to multitask in a desk-based support role. Prior property management experience is preferred, but not required.

Benefits include: PTO, 11 paid holidays, 401(k), voluntary benefit options, and logo-wear support/provided company apparel.

What You’ll Do

• Greet visitors and serve as a professional first point of contact
• Answer and route phone calls, emails, and voicemails
• Enter rent payments, receipts, one-time charges, and credits into property management software
• Send notices, assist with delinquency reports, and support resident communication
• Help with annual recertification paperwork and income information collection
• Maintain resident files, records, and affordable housing documentation
• Communicate with residents, guardians, payees, support agencies, and other resident contacts
• Enter or route work orders and follow up on maintenance communication
• Occasionally travel to county offices, properties, inspections, or errands as needed

What We’re Looking For

• Strong customer service skills and a professional, helpful approach
• Professional phone and email communication skills
• Organized, detail-oriented, and able to multitask in a desk-based role
• Comfortable using Microsoft Outlook/email and learning new systems
• High school diploma or GED required
• Prior property management experience preferred; affordable housing, Section 8, rent collection, or payment posting experience is a plus
• MRI property management software experience is a plus, but not required; training will be provided
• Valid driver’s license and ability to pass a background check, drug screen, and driving history check
• Comfortable with occasional local travel throughout Butler, Clermont, and Hamilton Counties as needed

Travel Note

Occasional local travel may be required. A company vehicle is available, and mileage reimbursement is provided if a personal vehicle is used.

Why Join MEMBERS ONLY

MEMBERS ONLY supports affordable housing across multiple homes and properties. You’ll join a mission-driven team focused on service, clear communication, and helping residents maintain safe, supportive housing.

About MEMBERS ONLY

MEMBERS ONLY manages approximately 150 housing units across Hamilton, Butler, and Clermont counties, providing safe, supportive housing for individuals with developmental disabilities. Our mission is centered on stability, dignity, and community inclusion and our maintenance team is essential to delivering that mission every day.