Property Operations Analyst

Starr Indemnity & Liability Company; City of Rochester (NY); On-site; USD 68,000 - 90,000; Full time

Job summary

Starr Indemnity & Liability Company in New York is seeking a Property Operations Analyst to analyze operational performance and drive process improvements across property insurance functions. You will report to the Property COO and collaborate with underwriting, claims, policy administration, IT, and other teams to deliver actionable analytics and recommendations.

The role focuses on KPI development, root cause analysis, and cross-functional process optimization, supporting a culture of

Qualifications

• Bachelor’s degree in Business, Finance, Operations, Insurance, Data Analytics, or related field.
• 2+ years in operations analysis, business analysis, or process improvement—insurance experience preferred.
• Strong analytical/problem-solving and proficiency with Excel/Power BI/Tableau.
• Experience with process mapping (Visio, Lucidchart) is a plus.
• Excellent attention to detail and ability to meet deadlines.
• Effective written and verbal communication; collaborative cross-functional work.

Responsibilities

• Analyze property operations and performance metrics to identify trends and inefficiencies.
• Prepare reports, dashboards, and presentations for senior leaders.
• Conduct root cause analysis and track remediation actions.
• Develop and monitor operational KPIs and benchmarks.
• Document workflows and map processes with cross-functional teams.
• Support process improvement initiatives and measure outcomes.
• Collaborate with IT and data teams to ensure data integrity.
• Assist in business case development for investments.
• Monitor regulatory and audit requirements.
• Provide analytical support for strategic initiatives.
• Support culture of continuous improvement.

Skills

Excel

Power BI

Tableau

Data Analysis

Process Improvement

Cross-functional Collaboration

Education

Bachelor’s degree in Business/Finance/Operations

Insurance knowledge a plus

Tools

Visio

Lucidchart

Job description

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

Position Overview

The Property Operations Analyst will support the property insurance business by analyzing operational performance, developing insights, and driving process enhancements across all core functional areas. Reporting directly to the Property COO, this analyst will collaborate with stakeholders from underwriting, claims, policy administration, IT, and other teams to deliver actionable analytics, recommend improvements, and ensure operational excellence.

Responsibilities

• Analyze property business operations, processes, and performance metrics to identify trends, gaps, inefficiencies, and opportunities for improvement.
• Prepare regular and ad-hoc reports, dashboards, and presentations for senior leaders, providing data-driven insights and recommendations.
• Conduct root cause analysis on operational issues; support the development and tracking of remediation action plans.
• Assist in developing and monitoring operational KPIs and benchmarks; participate in target setting and progress tracking.
• Partner with cross-functional teams to document workflows, map processes, and identify areas for standardization or automation.
• Support process improvement initiatives, including collecting requirements, researching best practices, supporting implementation, and measuring outcomes.
• Collaborate with IT and data teams to ensure the integrity and accessibility of property operations data.
• Assist in developing business cases for investments in people, process, or technology to improve operations.
• Monitor regulatory, compliance, and audit requirements to ensure operations align with internal standards and external mandates.
• Provide analytical and project support for strategic initiatives and other projects as directed by the Property COO.
• Support a culture of continuous improvement and operational excellence.

Qualifications

• Bachelor’s degree in Business, Finance, Operations Management, Insurance, Data Analytics, or related field.
• 2+ years of experience in operations analysis, business analysis, or process improvement—insurance or property/casualty industry experience strongly preferred.
• Strong analytical and problem-solving skills; proficiency with data analysis tools such as Excel, Power BI, Tableau, or similar.
• Experience with process mapping and documentation (e.g., Visio, Lucidchart) is a plus.
• Excellent attention to detail and organizational skills; able to handle multiple tasks and deadlines.
• Effective written and verbal communication skills; capable of conveying complex information to a range of audiences.
• Collaborative working style with a demonstrated ability to work cross-functionally.
• Self-starter with initiative, flexibility, and a proactive approach to supporting operational goals.
• Commitment to high ethical standards, professional integrity, and operational excellence.

For individuals assigned and/or hired to work in New York, Starr Insurance Companies is required by law to include a reasonable estimate of the compensation range for this role. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets: experience and training: licensure and certifications: and other business and organizational needs. A reasonable estimate of the current range is $67,900- $90,000

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.

We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees.

We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.

Starr is a global insurance and investment organization providing property and casualty insurance solutions to business and industry, and one of the fastest-growing insurance companies in the world. Our talented and experienced associates manage risk and ultimately support the profitable growth of organizations in a dynamic, competitive and ever-changing marketplace. Join us and become part of our talented and passionate workforce.

https://starr.com/About/Careers