Property Office Claims Representative

Virginia Farm Bureau Service Corporation; United States; Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

Training reimbursement

Medical & dental insurance

401K contribution

Paid time off

Job development support

Job summary

Virginia Farm Bureau Service Corporation is seeking a Property Office Claims Representative to handle property damage and liability claims and to settle them efficiently in line with company standards. The role reports to the Property Claims Manager and operates from the West Creek Office in Richmond, VA.

A hybrid schedule is available after in-office training. The position requires a college degree or equivalent property and casualty experience, plus 2–3 years in P&C claims and strong

Qualifications

• College degree or equivalent in property and casualty.
• 2–3 years P&C experience in claims.
• Experience making liability decisions.

Responsibilities

• Investigate, evaluate, and adjust losses assigned.
• Evaluate and estimate claims using photos, measurements, and platforms.
• Maintain timely contact with insureds and claimants.
• Report activity on claim files promptly in logs.
• Develop relationships with contractors and vendors.

Skills

Estimating knowledge

Customer focus

Communication skills

Investigation

Settlement skills

Computer literacy

Teamwork

Organizational skills

Multitasking

Education

Property & casualty knowledge

College degree

Tools

Xactimate estimating

Job description

POSITION TITLE

Property Office Claims Representative

STATUS

Exempt

COMPENSATION RANGE

52000 72000 Annually

LOCATION

Based out of our beautiful West Creek Office located at 12580 West Creek Pkwy Richmond VA 23238 Hybrid schedule is offered after in office training period is completed
REPORTS TO Property Claims Manager
POSITION SUMMARY The Property Office Claims Representative handles property damage and liability claims and provides efficient settlements in accordance with company procedures and standards
LOCATION This position is based out of our beautiful West Creek Office location West Creek Goochland VA Richmond VA Office Hours Monday Friday 800am 430pm Hybrid work schedule is available after a period of in office training

PRIMARY DUTIES

• Investigate evaluate and adjust all losses assigned
• Evaluate and Estimate claims using photos measurements estimating platforms outside vendors and other available resources
• Comply with company policies and procedures in the handling of all losses and other company matters
• Maintain timely contact with insureds and claimants
• Report all activity on all claim files promptly in the claim file logs
• Develop professional relationships with contractors and vendors
• Diary and reserve open claims set up new claims and process incoming mail daily
• Advise Underwriting Department on all poor risks
• Assist and give guidance to other claim personnel as requested
• Assist with hunt group call handling during peak times

ADDITIONAL DUTIES

• Answer inquiries from agents and insureds on coverages and procedures
• Maintain logs and other records as required
• Maintain knowledge of company procedures and the Unfair Claims Practices Act
• Conduct POCR and policy training as required
• Assist with Countryway Claims as needed
• All other duties as assigned by the supervisor

MINIMUM EDUCATION & EXPERIENCE QUALIFICATIONS

College degree or equivalent experience in property and casualty2 3 years P&C experience2 3 years experience making liability decisions

MINIMUM SKILL QUALIFICATIONS

• Construction andor property estimating knowledge
• Proven customer focus skills
• Excellent oral and written communication skills
• Strong investigation and settlement skills
• Computer literate
• Proven ability to work well independently and in a team environment
• Strong organizational skills
• Proven ability to be flexible and handle multiple tasks

LEVELS

• Level 1 POCR Entry level role responsible for investigating losses preparing estimates evaluating damages communicating with insureds and contractors and developing property claims expertise
• Level 2 POCS Performs POCR responsibilities with greater independence handles more complex claims exercises increased authority and serves as a resource for claims handling and estimating questions
• Level 3 SPOCR Performs POCS responsibilities while managing higher value and more complex losses preparing larger estimates exercising stronger decision making authority and mentoring less experienced team members

PREFERRED QUALIFICATIONS

• Minimum 3 years of P&C claims experience
• Claims designations to include AIC INS SCLA CPCU etc a plus but not required Experience with Xactimate estimating

BENEFITS

• ongoing job development and support in all roles
• paid training and continuing education reimbursement
• medical and dental insurance available on your first day
• generous employee 401K contribution
• excellent Paid Time off PTO plan and more

EEO Statement

Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race color national origin religion gender pregnancy age disability orientation or veteran status