Property Manager - West End Place

WPM Real Estate Management; Lancaster (Lancaster County); On-site; USD 59,000 - 72,000; Full time

Job summary

WPM Real Estate Management in Lancaster, PA is seeking a Property Manager to lead a new residential lease-up community. You will supervise a team, manage leasing, renewals, budgets, and maintenance while maintaining strong resident relationships and ensuring compliance.

The starting salary is $65,000. Partnering with RPM and ownership, you will drive occupancy targets and financial goals, while mentoring staff and delivering exceptional service to residents.

Qualifications

• Residential property management experience
• Outstanding customer service track record
• Ability to set clear performance objectives and support staff
• Experience coaching direct reports and developing them
• Proficiency with Microsoft Office Suite
• Knowledge of property management accounting software
• Delaware JP Court experience
• Delaware Form 50 Holder
• Valid driver’s license and vehicle

Responsibilities

• Supervises leasing processes and ensures documentation complies with procedures
• Reviews renewals and creates retention strategies to optimize occupancy
• Conducts regular property inspections and addresses deficiencies within budget
• Manages community budgets and variances
• Markets the community and develops plans to reduce vacancies
• Oversees maintenance functions and timely resident issue resolution
• Prepares activity reports for investors/owners
• Hires, trains and develops staff; enforces company policies

Skills

Customer service

Property management

Staff coaching

Performance management

MS Office

PM software

Delaware JP Court

Delaware Form 50

Driver’s license

Education

High school diploma or equivalent

Tools

Property management software

Accounting software

MS Office

Job description

WPM is seeking a customer-driven, forward-thinking, self-motivated and experienced Property Manager for our brand new lease up property in Lancaster, PA. The Property Manager will act as the heart of this community, responsible for leading a team of associates in the efficient operation of this residential community.

***The starting salary for this position is $65,000***

You will partner closely with your RPM and property ownership to ensure all operation and financial goals are being met. If you are a person who has residential property management expertise, a passion for maintaining a great establishment, and are devoted to your employees and residents, then this position is the right fit for you.

Essential Functions:

• Supervises leasing processes for the community, ensuring that all documentation is executed and maintained according to procedures. Reviews rent decisions. Ensures that leasing staff comply with Fair Housing laws.
• Reviews renewals, creates retention strategies and executes plans to optimize occupancy. Initiates eviction proceedings by providing necessary documentation to Property Accountants.
• Conducts regular and routine property inspections, recording deficiencies and taking necessary remedial action within budget constraints.
• Manages the community budgets for prospective years. Manages property against budget throughout the year and accounts for variances.
• Markets the community, ensuring optimum curb appeal. Evaluates the competition and develops plans to reduce vacancies.
• Manages retention of community financial documents, including payroll records. Approves expenditures and invoice payment and processes in a timely manner.
• Oversees community maintenance functions, working closely with community maintenance staff, to ensure quality unit turns and prompt resolution of resident maintenance requests of complaints.
• Maintains excellent relationships through responsive communication with residents to optimize their confidence in the community as a clean, safe and well-maintained community. Maintains professional relationships with associates, applicants, visitors and representatives of other companies.
• Performs standard supervisory functions including hiring staff, assigning work, and training, providing feedback, disciplining staff, developing staff, and terminating staff.
• Models Company core values for staff and residents. Enforces Company policies.
• Schedules direct reports to ensure coverage for routine maintenance, routine coverage and emergency response.
• Prepares activity reports and management reporting to ensure that investors/owners are fully briefed on community operation and financial measures.
• Performs other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Demonstrated knowledge of residential property management through successful track record
• Demonstrated record of providing outstanding customer service
• Ability to set clear performance objectives and support staff in achieving business goals
• Demonstrated record of coaching direct reports and helping to develop them towards achieving career goals
• Proficiency with Microsoft Office Suite
• Knowledge of property management accounting software and/or demonstrated proficiency to learn new software applications
• Delaware JP Court experience
• Delaware Form 50 Holder
• Valid driver’s license and vehicle required

Education and Experience:

• High school diploma or equivalent
• 5 years’ experience in residential property management preferred
• 2 years’ experience in a Property Manager or Community Manager role preferred