Property Manager

EqualAccess; New York (NY); On-site; USD 110,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with matching

Life insurance

Paid time off

Tuition reimbursement

Employee referral program

Job summary

EqualAccess in New York City seeks a hands-on Senior Property Manager for a residential portfolio across Brooklyn, Harlem, and Manhattan. You will own day-to-day operations, supervise supers and staff, handle tenant relations, and ensure compliance with NYC housing laws.

This is a field-facing leadership role with autonomy, not just leasing or admin. The company promotes from within and offers comprehensive benefits, a stable, collaborative culture, and opportunities to expand into new markets

Qualifications

• 5 to 7 years in property management or assistant property management, with hands-on exposure to building operations, not just leasing or admin
• Solid working knowledge of NYC housing law, rent stabilization regulations, and standard building code requirements
• Genuine maintenance acumen: you can look at a leak, an HVAC complaint, or a mold report and know what questions to ask, who to dispatch, and what a reasonable scope of work looks like
• Experience supervising building staff, and comfort having direct, documented conversations when performance falls short
• Strong communicator with tenants, you can manage expectations, hold a firm line on policy, and resolve a complaint without letting it drag on
• High follow-through and personal accountability, you close the loop without being reminded
• A four-year degree in business or property management is preferred, but relevant experience and execution matter more than credentials
• Spanish language skills are a meaningful plus given the vendor and staff environment, though not a hard requirement

Responsibilities

• Tenant Relations & Leasing: Respond to tenant concerns promptly, manage the resolution process, and keep communication clear throughout
• Tenant Relations & Leasing: Show vacant units, ensure they are move-in ready, and represent the property well to prospective tenants
• Tenant Relations & Leasing: Enforce building rules and regulations with directness and consistency, while maintaining productive tenant relationships
• Maintenance Oversight & Building Operations: Triage maintenance issues across HVAC, mechanical systems, and general building infrastructure, knowing when to act, who to send, and when a vendor's scope needs to be challenged
• Maintenance Oversight & Building Operations: Conduct regular property inspections to surface safety or maintenance issues before they escalated
• Maintenance Oversight & Building Operations: Maintain accurate records of inspections, work orders, and maintenance activity
• Staff Leadership & Accountability: Supervise and support building staff, including superintendents, doormen, porters, and handymen
• Staff Leadership & Accountability: Hold staff to clear performance standards, coach where needed, and manage progressive discipline without escalating every decision upward
• Staff Leadership & Accountability: Create and maintain a building environment that reflects the company's service standards
• Compliance & Record-Keeping: Ensure properties remain in compliance with NYC housing law, rent stabilization requirements, and applicable building codes
• Compliance & Record-Keeping: Maintain detailed records of tenant interactions, compliance activity, and regulatory requirements
• Compliance & Record-Keeping: Identify and flag potential compliance risks before they become violations
• Operational Ownership & Continuous Improvement: Operate independently day to day, bringing leadership in on decisions that genuinely require escalation, not routine judgment calls
• Operational Ownership & Continuous Improvement: Proactively identify ways to improve tenant satisfaction, building performance, and staff effectiveness
• Operational Ownership & Continuous Improvement: Support company growth initiatives, including potential expansion into new markets, as the portfolio develops

Skills

Tenant relations

Building operations

Staff supervision

Compliance knowledge NYC housing law

Maintenance triage

Communication with tenants

Accountability

Spanish language (plus)

Education

Four-year degree in business or property management

Job description

Property Manager | $110,000 - $125,000 per year | On-site

(Multiple Locations - Brooklyn, NY, Harlem, NY and New York, NY) 3 Positions Available

The Role

This is a hands-on senior property management role for a residential portfolio in New York City. The company is a culture-first organization, collaborative in style, with a lot of long-tenure staff and a genuine track record of promoting from within. They are looking for someone who plans to stay, grow with the team, and take on more responsibility over time, including potential expansion into new markets.

The person stepping into this role will own day-to-day operations across their assigned properties: tenant relations, building staff supervision, maintenance triage, and compliance. They will report into senior leadership, but the expectation is that they operate with real autonomy. If you need someone to tell you what to do next, this is not the right fit.

This is not a financial or asset management role. Budgets, variances, and utility analyses are handled by leadership and a dedicated asset management function. You need enough financial awareness to avoid getting burned by a vendor, but you are not owning the full financial stack.

What This Role Is, and Is Not

This role is:

• A field-facing operations role where you are the point person for tenants, staff, and building issues
• A staff leadership position, you will manage supers, porters, doormen, and handymen directly, including coaching, accountability, and documentation
• A maintenance-smart role, you should be able to triage a building issue, ask the right questions, and know when something is being over-scoped or missed entirely
• A decision-making role, not a routing function. You solve problems, then inform leadership, not the other way around
• A long-term opportunity with a company that promotes from within and is actively growing

This role is NOT:

• An administrative or call-center property management role where you log tickets and elevate everything
• A fit for someone who needs close supervision or frequent check-ins to stay on track
• A financial analysis or asset management position
• A remote or hybrid role, you are in the buildings, with the staff and tenants, regularly
• A stepping stone for someone who plans to leave in 18 months

Required Experience & Traits

• 5 to 7 years in property management or assistant property management, with hands-on exposure to building operations, not just leasing or admin
• Solid working knowledge of NYC housing law, rent stabilization regulations, and standard building code requirements
• Genuine maintenance acumen: you can look at a leak, an HVAC complaint, or a mold report and know what questions to ask, who to dispatch, and what a reasonable scope of work looks like
• Experience supervising building staff, and comfort having direct, documented conversations when performance falls short
• Strong communicator with tenants, you can manage expectations, hold a firm line on policy, and resolve a complaint without letting it drag on
• High follow-through and personal accountability, you close the loop without being reminded
• A four-year degree in business or property management is preferred, but relevant experience and execution matter more than credentials
• Spanish language skills are a meaningful plus given the vendor and staff environment, though not a hard requirement

Key Responsibilities

Tenant Relations & Leasing

• Respond to tenant concerns promptly, manage the resolution process, and keep communication clear throughout
• Show vacant units, ensure they are move-in ready, and represent the property well to prospective tenants
• Enforce building rules and regulations with directness and consistency, while maintaining productive tenant relationships

Maintenance Oversight & Building Operations

• Triage maintenance issues across HVAC, mechanical systems, and general building infrastructure, knowing when to act, who to send, and when a vendor's scope needs to be challenged
• Conduct regular property inspections to surface safety or maintenance issues before they escalated
• Maintain accurate records of inspections, work orders, and maintenance activity

Staff Leadership & Accountability

• Supervise and support building staff, including superintendents, doormen, porters, and handymen
• Hold staff to clear performance standards, coach where needed, and manage progressive discipline without escalating every decision upward
• Create and maintain a building environment that reflects the company's service standards

Compliance & Record-Keeping

• Ensure properties remain in compliance with NYC housing law, rent stabilization requirements, and applicable building codes
• Maintain detailed records of tenant interactions, compliance activity, and regulatory requirements
• Identify and flag potential compliance risks before they become violations

Operational Ownership & Continuous Improvement

• Operate independently day to day, bringing leadership in on decisions that genuinely require escalation, not routine judgment calls
• Proactively identify ways to improve tenant satisfaction, building performance, and staff effectiveness
• Support company growth initiatives, including potential expansion into new markets, as the portfolio develops

Compensation

• Base salary: $110,000 to $125,000 per year, commensurate with experience
• Benefits include health, dental, and vision insurance, 401(k) with matching, life insurance, paid time off, tuition reimbursement, and an employee referral program
• Schedule is Monday to Friday, core hours 8:30 a.m. to 5:30 p.m., with on-call availability required and occasional evenings or weekends as building needs arise

Why EqualAccess

EqualAccess partners with best-in-class organizations and supports candidates beyond placement. Every candidate we place receives 3 months of post-hire coaching and career support, ensuring long-term success and growth.