Residential Property Manager

Principle Enterprises; New York (NY); On-site; USD 95,000 - 115,000; Full time

Job summary

Stonehenge NYC is seeking a Residential Property Manager to protect, maintain and enhance the value of our residential real estate assets. You will coordinate operations, leasing, and capital projects to maximize owner return and tenant satisfaction.

The role requires 3+ years in residential property management, with at least 2 years in supervision, a Bachelor’s degree or equivalent training, and strong communication and organizational skills.

Qualifications

• Bachelor’s degree or equivalent vocational/technical training.
• 3+ years of experience in residential property management.
• 2+ years in a supervisory or management role.
• Excellent verbal and written communication skills; exceptional attention to detail and strong organizational skills.
• Courses in real estate a plus.

Responsibilities

• Screen, orient and train personnel; provide feedback and disciplinary actions as needed.
• Plan staff schedules and coordinate maintenance with the property Superintendent.
• Maintain complete and accurate property files and prepare status reports.
• Oversee maintenance, safety, and capital projects; manage budgets and financial reporting.
• Coordinate with leasing and operations to ensure tenant satisfaction and timely work orders.

Skills

Verbal communication

Written communication

Attention to detail

Organizational skills

Interpersonal skills

Education

Bachelor’s degree or equivalent vocational/technical training

Job description

Job Summary

We are looking for a Residential Property Manager to join our team! Ideally someone with a strong passion for real estate. The property manager is accountable to protect, maintain and enhance the value of residential real estate assets to maximize the owner's financial return and for the benefit of the tenants and the community. This is accomplished by direction and coordination of the center's operational activities, capital projects, leasing and marketing. This incumbent represents the property owner to both the tenants and the public.

Job Duties and Responsibilities

Client Focus

Demonstrate a positive, professional, and client-oriented attitude about the company with coworkers, tenants, clients, and the public whether contact is by mail, telephone or in person. Constantly strive for improvements in work process and results to better meet tenants’ expectations. Manage tenant relations and coordinate requests for repairs and maintenance, understanding of rent charges, lease issues and other tenant concerns.

Staff Management

• Consistently use successful techniques and company directives to screen, orient and train existing personnel and new personnel
• Provides comprehensive feedback to non-performing employees. Facilitates disciplinary procedures and documentations up to and including terminations of employment, if necessary, all while staying within the guidelines of Local 32BJ, Local 6 and the RAB for unionized staff and company policies and procedures for non-union staff
• Ensure efficiency of staff through ongoing training, instruction, counseling, and leadership
• Plan weekly/daily office staff schedules and assignments
• Coordinate maintenance schedule and assignments with property Superintendent
• Provide support to staff to encourage teamwork and lead as an example in creating a harmonious environment
• Ensure all administrative processes involving personnel are handled on a timely basis
• Establish and maintain collaborative working relationships between departments, with coworkers and particularly with other members of your property’s team. Prepare for team meetings, in advance, and act as a leader for the meeting

Financial Management

Develop operating income/expense budgets and capital budgets that reflect our objectives for operating the property. Prepare this document to be used as an ongoing accounting reporting tool. Further accountability includes administration of budgets, operational review and analysis of corrective action needed. Recommend and implement programs that contribute to the proper operation of all properties.

Leasing

• Communicate regularly with territory leasing agents to ensure synchronization of responsibilities between Operations and Leasing departments
• Ensure the building staff is properly trained and utilizes proper guidelines on walk in prospective
• Weekly meeting with leasing staff to ensure items that need addressing in both “on- notice” and “rent ready” apartments are executed
• Represent the company in a professional manner at all the times

Administration

Maintain complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference. Coordinate with corporate office support staff on management company procedures for processing and distributing information. Provide prompt, detailed and accurate general status reports on all properties assigned.

Maintenance & Safety

• Engage, contract, supervise and approve invoices for all goods/services required to maintain the properties up to company and owner standards
• Direct the day-to-day activities of staff management, loss prevention, risk management, safety/security, maintenance, and overall aesthetic of properties
• Develop a network of emergency services and be available 24 hours per day and weekend coverage as required. Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management
• Work with Capital department to forecast and manage replacement of major capital expense items including HVAC system, roof systems, etc
• Maintain community appearance and ensure repairs are noted and completed in a timely basis which will require daily property inspections
• Review “Salesforce” resident section to ensure work orders, requests for repairs, etc, are being handled appropriately and in a timely manner
• Conduct cold calls to tenants that have had work orders completed, ensuring their satisfaction with work completed
• Assure quality of “rent ready” apartments
• Ensure that leasing offices and “rent ready” apartments are walked daily and communicate any service-related needs to maintenance
• Learn and ensure compliance with all company, local, state and federal safety rules and direct staff to follow a “safety first” principle

Job Requirements

• Bachelor’s degree or equivalent vocational/technical training
• Minimum of three years (3) of experience in residential property management, with at least two (2) years of rental management experience
• At least 2 years in a supervisory or management role
• Excellent verbal and written communication skills; exceptional attention to detail and excellent follow through and strong organizational skills; excellent interpersonal skills with the ability to interact with all levels
• Courses in real estate a plus

Working Conditions

This is a full-time position. Typical days and hours of work are Monday through Friday, 9:00 a.m. to 6 p.m. and being ’on call’ on weekends. This role will be required to travel between building locations during business hours. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Salary Range

$95,000 - $115,000 Annual

About Stonehenge Management LLC

Stonehenge NYC and its affiliated companies is a vertically integrated, private real estate group with expertise in investment management, property management, development, design, construction and leasing. Stonehenge, together with its investment partners, owns and manages a portfolio of properties in Manhattan valued at approximately 2.1 billion. The portfolio is comprised of 18 income-producing properties with 3,000 apartments representing 2.5 million square feet of prime real estate. Stonehenge is recognized for its above-and-beyond customer service platform and five-star lifestyle programming.

The Stonehenge NYC team is comprised of dedicated professionals committed to providing the best in quality, service and potential for growth throughout its portfolio. This is your chance to become a part of a team with a proud history and growing future. Stonehenge provides an environment rich with opportunities for growth and career advancement. Be challenged, celebrated, and inspired. Be a part of something great and continue building your career with us!

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.