Property Manager

Upward On; New York (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Annual performance bonus

Job summary

Upward On is seeking an experienced Property Manager to oversee a boutique portfolio of luxury residential and mixed-use properties across Manhattan, Downtown Brooklyn, and Western Queens. The role emphasizes fieldwork, tenant relations, and hands-on ownership of property operations.

The ideal candidate will have 4+ years of NYC residential property management experience, strong knowledge of building operations, and proficiency with AppFolio.

Qualifications

• 4+ years of residential property management experience in New York City.
• Experience using AppFolio is required.
• Strong tenant relations and customer service skills.
• Working knowledge of NYC building operations and regulatory agencies (DOB, HPD, DEP, ECB).
• Excellent organizational, communication, and time management skills.

Responsibilities

• Manage day-to-day operations of luxury residential/mixed-use properties in Manhattan, Downtown Brooklyn, and Western Queens.
• Build relationships with tenants and staff; respond to questions and maintenance requests promptly.
• Coordinate repairs, preventive maintenance, turnovers, and capital projects with vendors and staff.
• Partner with superintendents, porters, contractors to ensure efficient operations.
• Conduct regular property inspections; address maintenance, safety, and operational items.
• Monitor building violations and coordinate resolutions with NYC agencies.

Skills

Residential property management

Tenant relations

Customer service

Organizational skills

Communication skills

Time management

Tools

AppFolio

Excel

Outlook

Word

Job description

Property ManagerMid-Sized Property Management Company | New York City

About the Opportunity

Our client is a well-established, mid-sized owner/operator and property management company with a portfolio of luxury residential and mixed-use properties throughout Manhattan, Downtown Brooklyn, and Western Queens.

They are seeking an experienced Property Manager to oversee the day-to-day operations of a boutique portfolio. This is an excellent opportunity for someone who enjoys being in the field, building relationships with tenants and building staff, and taking ownership of their properties.

The ideal candidate is highly organized, proactive, and solutions-oriented, with strong knowledge of New York City residential property management and building operations.

About the Company

Our client owns and manages a portfolio of luxury residential and mixed-use assets throughout New York City. They pride themselves on providing exceptional service to residents while maintaining well-operated, highly maintained buildings through a collaborative and hands-on management approach.

Role & Responsibilities

• Manage the day-to-day operations of a portfolio of luxury residential and mixed-use properties throughout Manhattan, Downtown Brooklyn, and Western Queens.
• Build strong relationships with tenants by responding to questions, concerns, and maintenance requests in a timely and professional manner.
• Coordinate repairs, preventive maintenance, apartment turnovers, and capital improvement projects with vendors and building staff.
• Partner closely with Superintendents, Porters, contractors, and vendors to ensure buildings are operating efficiently.
• Conduct regular property inspections and follow up on outstanding maintenance, safety, and operational items.
• Monitor building violations and coordinate resolutions with the Department of Buildings (DOB), HPD, DEP, ECB, and other New York City agencies.
• Assist with inventory management and procurement of building materials and supplies.
• Maintain accurate property records, work orders, vendor documentation, and operational reports.
• Support senior leadership with ongoing operational initiatives and special projects.
• Ensure a high level of customer service while maintaining the physical condition and appearance of each property.

Qualifications

• 4+ years of residential property management experience within New York City (6+ years preferred).
• Experience using AppFolio is required.
• Strong tenant relations and customer service skills.
• Working knowledge of NYC building operations, compliance, and regulatory agencies, including DOB, HPD, DEP, and ECB.
• Excellent organizational, communication, and time management skills.
• Ability to prioritize multiple projects and make sound decisions in a fast-paced environment.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Spanish language skills are a plus.
• Team-oriented, hands-on, and willing to roll up your sleeves to solve problems.
• Base Salary: $80,000–$90,000, depending on experience
• Annual performance bonus
• Medical, dental, vision, and life insurance