Property Manager

FirstService Residential; New York (NY); On-site; USD 85,000 - 110,000; Full time

Job summary

FirstService Residential is seeking a Property Manager for its Multifamily division to oversee a diverse portfolio of affordable, rent-stabilized, and market-rate properties across New York City and surrounding boroughs. You will supervise staff, manage leasing activities, and drive budgets and capital projects in a dynamic urban environment.

You will engage with owners, residents, and third-party vendors, implement leasing strategies, monitor cash flow, and ensure compliance with rent

Responsibilities

• Manage day-to-day operations for portfolio of affordable, rent-stabilized, and market-rate properties; supervise staff and daily activities.
• Oversee leasing activities and staff within the assigned portfolio.
• Manage client and owner relationships; conduct property tours and provide performance updates.
• Monitor and manage property cash funds.
• Participate in development and presentation of budgets and business plans.
• Achieve revenue targets by setting rents and ensuring timely collection.
• Gather, analyze, and interpret market trends affecting property performance.
• Implement short- and long-term marketing and leasing strategies to improve occupancy.
• Oversee lease administration, renewals, notices, and resident compliance.
• Develop and maintain unit turn schedules and make-ready lists.
• Manage DHCR registrations for applicable units.
• Assist residents and resolve escalated concerns.
• Attend and lead meetings with ownership.
• Oversee construction projects, capital improvements, and regulatory compliance.
• Communicate regularly with residents about construction activities.
• Manage relationships with third-party amenity providers.
• Ensure vendors have proper insurance and credentials.
• Oversee maintenance of building systems including HVAC, boilers, elevators.
• Process accounts payable accurately and timely.
• Initiate legal proceedings for non-payment, nuisance, housing cases.
• Initiate and manage collection actions.
• Monitor and address illegal subletting and short-term rentals.
• Prepare and maintain arrears reports.
• Coordinate eviction proceedings.
• Maintain knowledge of rent stabilization laws.
• Oversee building staff performance, scheduling, and labor relations.
• Review and approve weekly payroll.
• Respond to online reviews and reputation platforms.
• Prioritize repairs, maintenance, and capital purchases.
• Ensure compliance with codes and agency requirements.
• Ensure safety and security programs implemented.
• Collaborate with internal departments.
• Serve as liaison between owners, residents, vendors, and management.
• Conduct interviews for staff and temporary employees.
• Coordinate background checks and drug screenings.

Job description

Description

As a Property Manager with FirstService Residential’s Multifamily division, you’ll be responsible for managing a portfolio of rental properties of varying asset classes (affordable, Luxury, new development, Class A/B) across New York City and the surrounding boroughs.

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

Your Responsibilities

• Manage the day-to-day operations of a portfolio of affordable, rent-stabilized, and market-rate properties, including supervising team members, daily activities, and resources to achieve established financial and operational goals; conduct weekly site visits.
• Oversee all staff and operations within the assigned portfolio, including leasing activities as needed.
• Manage client and owner relationships by conducting property tours, providing property performance updates, and responding to owner requests in a timely manner.
• Monitor and manage property cash funds.
• Participate in the development, preparation, and presentation of operational budgets and business plans.
• Achieve revenue targets by establishing rent rates and ensuring rents and fees are collected and posted accurately and on time.
• Gather, analyze, and interpret market and economic trends that may impact property performance.
• Implement short- and long-term marketing and leasing strategies to achieve occupancy and revenue goals.
• Provide input on annual budgets by analyzing financial statements, market conditions, and operational reports.
• Oversee lease administration and enforcement, including application approvals, renewals, notices, fee assessments, and resident compliance with lease terms.
• Propose and manage market-rate renewal offers and generate renewal proposals for all expiring leases.
• Develop and maintain unit turn schedules and make-ready lists.
• Manage DHCR registrations for all applicable units.
• Assist residents and resolve escalated resident concerns as needed.
• Attend and lead meetings and conference calls with ownership as required.
• Oversee construction projects, capital improvements, and compliance-related corrective work, including but not limited to LL11/FISP, LL84, and elevator modernization projects.
• Communicate regularly with residents regarding construction activities and capital improvement projects.
• Manage relationships with third-party amenity providers.
• Ensure all vendors maintain required insurance coverage and credentials through approved credentialing services.
• Oversee maintenance of building systems and infrastructure, including HVAC systems, boilers, elevators, and other critical property components.
• Process accounts payable accurately and in a timely manner.
• Initiate legal proceedings, including non-payment, nuisance, and other applicable housing cases.
• Initiate and manage collection actions as necessary.
• Monitor and address illegal subletting and unauthorized short-term rental activity.
• Prepare and maintain arrears reports.
• Coordinate and manage eviction proceedings.
• Maintain current knowledge of rent stabilization laws and guidelines.
• Oversee building staff performance, scheduling, meetings, and labor/employee relations matters.
• Review and approve weekly payroll for building staff.
• Respond to online reviews and reputation management platforms, including Yelp, Apartments.com, Google, and similar sites.
• Prioritize building repairs, maintenance projects, and capital purchases.
• Ensure compliance with all applicable codes, regulations, and agency requirements, including violations issued by DOB, DOHMH, FDNY, HPD, and other regulatory agencies.
• Ensure safety and security programs, procedures, and safeguards are properly implemented and maintained.
• Collaborate with internal departments, including Accounting, Compliance, Leasing, and other business units.
• Serve as a liaison between property owners, residents, vendors, and management.
• Conduct interviews for building staff, temporary employees, and other open positions.
• Coordinate background checks and drug screenings for prospective hires.