Assistant Property Manager

FirstService Residential; New York (NY); On-site; USD 35,817 - 45,460; Full time

Benefits offered by this job

Comprehensive medical plans

Dental and vision insurance

401(k) with company match

Paid time off

Employee assistance program

Job summary

A leading property management company in New York City seeks an Assistant Property Manager to support daily residential operations. The ideal candidate must possess a Bachelor's degree and have 3–5 years of experience in NYC residential rental property management. Responsibilities include managing lease processes, tenant data maintenance, and addressing resident complaints. Spanish fluency is required, alongside strong communication and organizational skills. Benefits include comprehensive medical plans, paid time off, and a 401(k) with company match.

Qualifications

• 3–5+ years in NYC residential rental property management.
• Familiarity with 421a Tax Abatement is a plus.
• Strong organizational skills.

Responsibilities

• Manage lease assignment and sublet processes.
• Handle occupant changes and update rent roll information.
• Monitor Airbnb activity to prevent illegal rentals.
• Assist with rent collections and prepare arrears reports.
• Maintain accurate tenant data in BuildingLink and Yardi systems.
• Respond promptly to tenant complaints.

Skills

Spanish fluency

Verbal communication

Written communication

Customer service

Multi-tasking

Leadership

Teamwork

Education

Bachelor’s degree

Tools

Yardi Voyager

AvidXchange

ClickPay

Microsoft Office

Job description

Join to apply for the Assistant Property Manager role at FirstService Residential.

Base pay range

$26.00/hr - $33.00/hr

Job Overview

As an Assistant Property Manager, you will support the day‑to‑day operations of a residential rental portfolio in New York City, ensuring smooth lease administration, resident satisfaction, and compliance with company standards.

This is a full‑time, on‑site position based out of the Woodside Queens site office with travel to our Greenpoint Brooklyn office.

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

Your Responsibilities

• Manage lease assignment and sublet processes from start to finish.
• Handle occupant changes and update rent roll information.
• Monitor Airbnb activity to prevent illegal rentals.
• Assist with rent collections and prepare arrears reports.
• Maintain accurate tenant data in BuildingLink and Yardi systems.
• Draft and distribute memos, notices, and correspondence to tenants and vendors.
• Respond promptly to tenant complaints and nuisance issues.
• Coordinate with exterminators for scheduling and tracking bed bug issues.
• Process new leases, cancellations, and extensions in Yardi.
• Maintain spreadsheets and reports (renewals, vacancies, concessions, late fees, bed bug tracking).
• Ensure timely return of security deposits and file DHCR rent registrations.
• Track move‑outs and coordinate with Resident Manager on damages and key returns.
• Communicate with ClickPay and residents to resolve billing issues.
• Follow up on renewals to ensure timely responses and proper documentation.

Skills & Qualifications

• Bachelor’s degree required.
• Experience: 3–5+ years in NYC residential rental property management; familiarity with 421a Tax Abatement is a plus.
• Must have superior verbal and written communication skills and proven customer service experience.
• Spanish fluency required.
• High‑energy attitude with ability to multi‑task under pressure.
• Extremely organized, consistent, and adaptable to change.
• Strong leadership and teamwork skills.
• Proficient in Microsoft Office; experience with Yardi Voyager, AvidXchange, and ClickPay preferred.

What We Offer

As a full‑time non‑exempt associate, you will be eligible for comprehensive benefits including multiple medical plans, dental, vision, life insurance, short‑term disability, legal, and identity theft coverage. Additional benefits include company‑paid life insurance, long‑term disability, employee assistance program, paid time off, paid holidays, and a 401(k) with company match.

Compensation

$26.44 – $33.65 per hour

Disclaimer Statement

The above information is intended to describe the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to assign or reassign duties and responsibilities at any time.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales and Management

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