Portfolio Property Manager

Vaco by Highspring; New York (NY); On-site; USD 100,000 - 130,000; Full time

Job summary

A real estate firm is seeking a Portfolio Property Manager to oversee luxury residential communities in New York City. This role requires at least 5 years of property management experience, particularly in luxury environments, and expertise in NYC rental regulations. Responsibilities include managing daily operations, financial reporting, maintaining client relationships, and overseeing budgets. The ideal candidate should possess exceptional customer service skills, financial acumen, and proficiency with relevant software.

Qualifications

• 5+ years of property management experience, particularly in luxury residential.
• Strong knowledge of NYC rental regulations.
• Proficient in financial reporting and budget management.

Responsibilities

• Manage day-to-day operations for luxury residential properties.
• Serve as the main point of contact for owners and partners.
• Oversee annual operating budgets and track expenses.

Skills

Property management

Customer service

Financial acumen

Yardi proficiency

Excel skills

Job description

Company: Real Estate Firm
Role: Portfolio Property Manager - Luxury Residential
Salary: $100,000 - $130,000/annually

Location: New York City - On-site 5x week

About the role

Our client, a real estate developer and property management firm, is seeking an experienced Portfolio Property Manager to oversee luxury residential community in New York City. This individual will manage day‑to‑day operations for a mixed portfolio and serve as the point person for owners, asset managers, and business partners. The ideal candidate has a polished customer‑service approach, strong financial acumen, and the confidence to make firm decisions in a professional, solutions‑oriented manner.

Key Responsibilities

• Serve as the main point of contact for property owners, asset managers, and business partners, ensuring clear communication and strong client satisfaction.
• Provide timely updates on operations, financial performance, capital needs, and resident matters.
• Coordinate with cross‑functional teams, including Compliance, Leasing, Transfer, Accounting, and Facilities.
• Oversee daily operations across a large residential building with a mix of affordability programs and market‑rate units.
• Prepare and manage annual operating budgets; track expenses against budget and create variance reports.
• Support revenue‑enhancing initiatives and identify opportunities to improve building performance.
• Assist in developing annual operating budgets and multi‑year forecasts; monitor actuals against budget and explain variances.
• Prepare monthly financial reporting packages—including variance analyses, utility consumption reporting, and operational summaries.
• Manage accounts payable workflows, process invoices, confirm accuracy, and resolve discrepancies.
• Ensure all insurance requirements, COIs, and risk‑management standards are current and compliant.
• Navigate NYC affordable housing programs such as CityFHEPS, Section 8, and other subsidy programs.
• Respond to building emergencies, applying sound judgment under pressure.
• Manage third‑party vendors, contractors, and service providers to maintain operational excellence.
• Maintain meticulous operational tracking in Excel; create sub‑reports and roll‑ups for ownership, often with urgency.
• Provide ongoing reporting on occupancy, AR, renewals, work orders, and capital needs.

Qualifications

• 5+ years of property management experience, with direct experience in luxury residential environments.
• Strong knowledge of NYC rental regulations.
• Demonstrated success reducing AR delinquency and creating or managing budgets from the ground up.
• Proficiency with Yardi and strong Excel capabilities (pivot tables, sub‑report building, conditional formulas).
• Ability to navigate complex resident interactions with professionalism and authority.
• Highly organized, proactive, and able to manage multiple priorities with shifting deadlines.
• Adaptable to organizational procedures and open to learning internal best practices quickly.
• Track record of being a collaborative team player with a "no task too big or small" mindset.
• Experience working within stabilized NYC assets.
• Prior oversight of premium amenity spaces and hospitality‑level service expectations.
• Experience mentoring or supervising onsite teams.