Property Manager

Shelby American, Inc.; Indianapolis (IN); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a dynamic team as a Property Manager at a growing organization that values its employees and promotes a positive work environment. In this role, you will lead a dedicated on-site team, ensuring exceptional customer service and the smooth operation of our multi-family community. You will be responsible for managing daily operations, conducting property inspections, and engaging with residents to foster a welcoming atmosphere. This innovative firm offers competitive pay, comprehensive benefits, and opportunities for professional growth. If you are a motivated leader with a passion for property management, this is the perfect opportunity for you!

Benefits

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with Match

Paid Vacation and Sick Leave

Wellness Days

Monthly Company Events

Qualifications

• 3+ years of management experience with a strong customer service background.
• Proficient in relevant technology and able to adapt to changes.

Responsibilities

• Lead daily operations, ensuring high standards in property management.
• Conduct inspections and audits to maintain property conditions.

Skills

Customer Service

Team Leadership

Communication Skills

Attention to Detail

Bilingual (English/Spanish)

Education

High School diploma or GED

Bachelor's degree

Tools

Microsoft Office

AppFolio

Outlook

Job description

Description

We are seeking a highly motivated Property Manager to join our awesome team here at Maywood at Speedway! The ideal candidate will embody Fairlawn’s core values: Be Kind, Own It, Be Flexible, and Always Improve.

The Property Manager role is accountable for successful day-to-day operation of one of our multi-family communities. The overall objective of this role is to integrate all property functions and ensure that the property is operating at its best. The ideal candidate is a true leader who radiates positivity and is passionate about driving great property performance and superior customer service.

What will you do?

1. Exemplify the core values of Be Kind, Be Flexible, Own It, and Always Improve
2. Lead and manage on-site team members, holding them accountable to their assigned responsibilities
3. Lead and participate in daily operations including frontline resident services, leasing, maintenance, and vendor activities
4. Host regularly scheduled meetings to report on both leading and key performance indicators for all communities and scattered site portfolios. Take action as necessary if goals are not being met
5. Review and audit property performance vs. budget, communicating with the corporate office and ownership entities as necessary
6. Contribute to the preparation of annual operating and capital budgets. Monitor the progress of capital budget items, regularly reporting to the corporate office on the progress
7. Inspect properties to ensure the highest standards are maintained, evaluating maintenance, grounds, and overall property condition
8. Coordinate maintenance efforts and plan unit turns to ensure timely completion
9. Conduct regular inspections of vacant units to assess market-ready conditions and identify necessary improvements
10. Audit leases, resident files, and move-in paperwork to ensure accuracy and completion
11. Manage the renewals process, unit availability, listings content, and marketing channels
12. Handle resident accounting tasks such as rent collection, security deposit reconciliations, delinquency follow-up, posting payments, and preparing deposits
13. Maintain good rapport with all prospective and current residents, vendors, and Fairlawn team members
14. Have a thorough knowledge of lease terms, specifications, and policies
15. Provide exceptional customer service and serve as an ambassador of the Fairlawn brand
16. Learn and ensure compliance with all Fair Housing Laws including local, state, and federal housing regulations (We provide training)
17. Pivot, roll up your sleeves, and jump in where needed!

Why should you work here?

1. Competitive Pay + Incentives. We are ready to invest in you!
2. Medical, Dental, Vision, and Life Insurance - to access care for positive health outcomes and your overall well-being
3. Employee-sponsored benefits including Short Term Disability, Life Insurance, Critical Illness, Accident, Flexible Spending, and H.S.A. Accounts to avoid costly medical expenses due to gaps and ensure that all your medical needs are met
4. 401(k) Retirement Plan with Match to invest in your future wealth and retirement
5. Paid Vacation, Sick Leave, and Holiday Pay to help you reset and come back rejuvenated and refreshed
6. Monthly company events to promote team cohesion
7. Wellness Days to focus on being your best self. We want you to have time to disconnect and recharge in a way that works for you
8. The opportunity to work for a growing organization where you are valued and can have a direct impact
9. Quarterly off-site meetings with your manager to celebrate wins, issues solve and ensure you are set up for success. Plus, the process is rewarding, and the results are great for your career

Requirements

Who you are -- We’d love to hear from you if you:

1. Have at least 3 years of management experience, with a strong customer service background
2. Have at least 1 year in property management or real estate, preferred
3. Proven record of successfully leading teams
4. Have previous leasing or sales experience (Preferred)
5. High School diploma or GED (bachelor’s degree preferred)
6. Bilingual (English/Spanish) a plus
7. Must be able to obtain Illinois Residential Leasing Agent License within 1 year of employment (IL Properties Only) as applicable
8. Are proficient with relevant technology (e.g., Microsoft Office, AppFolio, Outlook) and can easily adapt to changing technology
9. Must hold active driver’s license w/ 2 years of driving history and pass MVR requirements
10. Demonstrate superior attention to detail, high energy, and a positive attitude
11. Have the ability to give and receive real-time feedback with a positive mindset
12. Excellent written and verbal communication skills
13. Ability to work independently and also to work closely with other team members
14. Embody our core values: Be Kind, Be Flexible, Own It, and Always Improve

Some additional things you will need:

1. A valid driver’s license and reliable transportation
2. Availability to work longer hours and weekends during prime leasing season and turnover (specific dates vary from year to year)
3. To serve as one of the emergency contacts for the community
4. Must be able to perform the physical functions of the position resident communications, not limited to the ability to walk properties, complete physical inspections, deliver communications, and show properties

Fairlawn is a vertically integrated firm specializing in real estate investment, management, and development. Based in Chicago and Champaign, Illinois, we have a more than 10-year track record in value-add projects, development, student housing, and build-to-rent communities. With a portfolio of approximately 5,500 units and $700 million in assets under management, Fairlawn has established a strong presence across Illinois and Indianapolis. We are actively expanding into additional Midwest markets.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law.