Property Manager

Pocketbook Agency; Amagansett (NY); On-site; USD 158,000 - 193,000; Full time

Job summary

Pocketbook Agency is seeking a Property Manager to oversee a large residential estate on Long Island. You will lead a resort-style team spanning housekeeping, facilities, recreation, culinary, service, and events, ensuring impeccable service and flawless operations.

The ideal candidate brings 5+ years in luxury hospitality or private estate management, a hands-on leadership style, superb communication, and the ability to coordinate seasonal staffing, vendor partnerships, and guest experiences

Qualifications

• 5+ years in luxury hospitality, resort operations, or private estate management.
• Hands-on, approachable leadership style with discretion.
• Experience building service standards, training programs, and protocols.
• Excellent written and verbal communication; highly organized.

Responsibilities

• Oversee day-to-day management and operations of the property.
• Lead a resort-style team across housekeeping, facilities, recreation, culinary, service, and events.
• Mentor staff with ongoing feedback and conduct performance reviews with HR.
• Coordinate seasonal staffing, vendors, and guest event logistics.
• Maintain privacy and protect family preferences during all activities.
• Prepare and adapt operations for family arrivals, events, and travel.

Skills

Luxury hospitality leadership

Team leadership

Operations management

Guest relations

Staff training

Job description

Our private client is seeking a Property Manager to oversee a large residential estate on Long Island. The role combines property operations, team leadership, and hospitality management. You will lead a resort-style team that includes housekeeping, facilities, recreation, culinary, service, and event staff. This role

will report to the Director of Properties. We are looking for someone who brings a hospitality-driven, solutions-oriented approach. A star candidate will anticipate the needs of the family and their guests, pay close attention to detail, and manage competing priorities in a fast-paced, high-touch setting. Ideal candidates are warm, approachable, hands-on leaders. This role must give clear direction and steady support, lead by example, and build a team culture of respect, collaboration, and service.

Responsibilities

• Oversee day-to-day management and operations of the property.
• Keep the property clean, well-maintained, and running smoothly at all times.
• Conduct daily walkthroughs to uphold organization, cleanliness, and quality standards.
• Partner with the team on interior operations.
• Manage household systems and procedures, and update them to improve efficiency and service.
• Maintain regular and deep cleaning schedules, and coordinate vendors for interior projects.
• Keep nearby guest and staff residences maintained and ready for occupancy.
• Lead seasonal opening and closing, including staffing transitions, inventories, vendor coordination, and planning.
• Monitor and replenish household supplies, including toiletries, cleaning supplies, linens, and dishware.
• Partner with the team on exterior operations and equipment and fleet maintenance.
• Keep emergency kits and first aid supplies complete and current.
• Respond to alarms and emergencies on property, including outside standard hours.
• Lead a resort-style team across housekeeping, facilities, recreation, culinary, service, and events.
• Build a respectful, collaborative, and positive team culture.
• Manage scheduling and staffing based on seasonal needs, events, and the family's plans.
• Build clear training and onboarding processes for new and current staff.
• Mentor staff with ongoing feedback, and partner with HR on formal performance reviews.
• Address conflicts and performance issues promptly, professionally, and with empathy.
• Assess skill levels, identify gaps, and guide development through training and certifications.
• Oversee all hospitality and service on property to the highest standard.
• Anticipate the needs of the family and guests, and resolve requests with care.
• Prepare the property, team, and operations in advance, and adapt as plans change.
• Prepare the residence for the family and guests, and greet arrivals and departures.
• Support entertaining and events, including planning, staffing, and on-site presence.
• Uphold family preferences and protect the family's privacy at all times.
• Set and maintain service standards and protocols, and train team members who support service.
• Manage entertaining inventory and table setting lookbooks.
• Manage wine and beverage inventories.

Requirements

• 5+ years in luxury hospitality, resort operations, or private estate management, with a focus on elevated service and team leadership.
• Hands-on, approachable, and supportive leadership style. You resolve team challenges with professionalism and discretion.
• Experience building and upholding service standards, training programs, and operational protocols.
• Excellent written and verbal communication, strong organization, and a proactive approach to problem-solving.
• Composure and sound judgment when priorities compete in a demanding seasonal setting.
• Exceptional discretion and respect for privacy.
• Able to lift 30+ lbs and stand, walk, or sit for extended periods.
• Flexible to work extended hours, weekends, and holidays as needed.

Schedule

• Full-time, five days per week, averaging 40 to 50 hours.
• Peak season runs May through September, with regular evening and weekend work and 45 to 55+ hours per week.
• Flexibility for early mornings, evenings, weekends, and holidays as needed.
• Based on Long Island, NY.
• Travel to a second regional property as needed.
• Occasional out-of-state travel.

Compensation

Up to $175k DOE, competitive benefits package