Property Management Training & Operations Lead

Housing-Development-Corporation; Decatur (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

Affiliated Resources Group (ARG) in Georgia seeks a Position Training and Operations Support Manager to develop and deliver ongoing training for property management staff, maintain materials, and ensure compliance with HUD regulations and company policies. The role also involves coordinating cross-functional initiatives and improving operational workflows.

You will lead system implementations, partner with accounting and operations, and maintain training records for audits and reporting,

Qualifications

• Bachelor’s degree preferred.
• Minimum of five years of progressive property management experience.
• Yardi software experience preferred.
• Experience with Bond, HOME, LIHTC, and HUD/Section 8 property management programs highly desirable.
• Demonstrated leadership, team management, and interpersonal skills.
• Sound judgment and effective decision-making and problem-solving skills.
• Strong conflict-resolution, de-escalation, and customer-service skills.
• Proven ability to manage priorities, achieve objectives, and meet deadlines.
• Strong business acumen with the ability to collaborate effectively at all organizational levels, both internally and externally.
• Excellent organizational and time-management skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Intermediate or advanced proficiency in Microsoft Office Suite, particularly Excel.
• Authorized to work in the United States.

Responsibilities

• Develop and deliver ongoing training programs for property management staff.
• Maintain training materials, manuals, operational procedures, and related resources.
• Ensure training content aligns with company policies, regulatory requirements, and operational best practices.
• Monitor training completion, effectiveness, and employee competency.
• Identify training gaps and implement targeted solutions.
• Provide operational support to promote consistent application of policies, processes, and procedures.
• Serve as a subject matter expert on operational policies, systems, and workflows.
• Lead and support the implementation of new systems, procedures, and operational initiatives.
• Develop and maintain process documentation and standard operating procedures (SOPs).
• Partner with operations leadership to identify inefficiencies and implement process improvements.
• Strengthen internal controls through effective training on compliance, documentation, and approval requirements.
• Maintain accurate training and operational records for reporting and audit purposes.
• Conduct operational audits and reviews in Yardi to identify opportunities to enhance reporting accuracy, operational efficiency, and process consistency.
• Assist Accounting and Operations teams in identifying inconsistencies and discrepancies in operational and financial reporting.
• Serve as a liaison among Accounting, Operations, team leads, and Yardi Support to troubleshoot, coordinate, and facilitate resolution of identified reporting and system inconsistencies.
• Coach and support managers and supervisors on training execution and operational best practices.
• Promote a culture of accountability, consistency, and continuous improvement.
• Maintain current knowledge of applicable laws, company policies, and HUD regulations and support adherence to applicable requirements.
• Perform other work-related duties as assigned, including providing support in other functional areas to cover absences, address peak work periods, or otherwise balance workload demands.

Skills

Leadership

Team management

Interpersonal skills

Conflict resolution

Customer service

Prioritization

Time management

Communication (written)

Communication (verbal)

Excel

Decision making

Education

Bachelor’s degree preferred

Tools

Yardi

Bond

HOME

LIHTC

HUD/Section 8

Job description

Affiliated Resources Group (ARG) in Georgia seeks a Position Training and Operations Support Manager to develop and deliver ongoing training for property management staff, maintain materials, and ensure compliance with HUD regulations and company policies. The role also involves coordinating cross-functional initiatives and improving operational workflows.

You will lead system implementations, partner with accounting and operations, and maintain training records for audits and reporting,