Training and Operations Support Manager

Housing Development Corporation; Decatur (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

Affiliated Resources Group (ARG) in Georgia seeks a Position Training and Operations Support Manager to develop and deliver ongoing training for property management staff, maintain materials, and ensure compliance with HUD regulations and company policies. The role also involves coordinating cross-functional initiatives and improving operational workflows.

You will lead system implementations, partner with accounting and operations, and maintain training records for audits and reporting,

Qualifications

• Bachelor’s degree preferred.
• Minimum of five years of progressive property management experience.
• Yardi software experience preferred.
• Experience with Bond, HOME, LIHTC, and HUD/Section 8 property management programs highly desirable.
• Demonstrated leadership, team management, and interpersonal skills.
• Sound judgment and effective decision-making and problem-solving skills.
• Strong conflict-resolution, de-escalation, and customer-service skills.
• Proven ability to manage priorities, achieve objectives, and meet deadlines.
• Strong business acumen with the ability to collaborate effectively at all organizational levels, both internally and externally.
• Excellent organizational and time-management skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Intermediate or advanced proficiency in Microsoft Office Suite, particularly Excel.
• Authorized to work in the United States.

Responsibilities

• Develop and deliver ongoing training programs for property management staff.
• Maintain training materials, manuals, operational procedures, and related resources.
• Ensure training content aligns with company policies, regulatory requirements, and operational best practices.
• Monitor training completion, effectiveness, and employee competency.
• Identify training gaps and implement targeted solutions.
• Provide operational support to promote consistent application of policies, processes, and procedures.
• Serve as a subject matter expert on operational policies, systems, and workflows.
• Lead and support the implementation of new systems, procedures, and operational initiatives.
• Develop and maintain process documentation and standard operating procedures (SOPs).
• Partner with operations leadership to identify inefficiencies and implement process improvements.
• Strengthen internal controls through effective training on compliance, documentation, and approval requirements.
• Maintain accurate training and operational records for reporting and audit purposes.
• Conduct operational audits and reviews in Yardi to identify opportunities to enhance reporting accuracy, operational efficiency, and process consistency.
• Assist Accounting and Operations teams in identifying inconsistencies and discrepancies in operational and financial reporting.
• Serve as a liaison among Accounting, Operations, team leads, and Yardi Support to troubleshoot, coordinate, and facilitate resolution of identified reporting and system inconsistencies.
• Coach and support managers and supervisors on training execution and operational best practices.
• Promote a culture of accountability, consistency, and continuous improvement.
• Maintain current knowledge of applicable laws, company policies, and HUD regulations and support adherence to applicable requirements.
• Perform other work-related duties as assigned, including providing support in other functional areas to cover absences, address peak work periods, or otherwise balance workload demands.

Skills

Leadership

Team management

Interpersonal skills

Conflict resolution

Customer service

Prioritization

Time management

Communication (written)

Communication (verbal)

Excel

Decision making

Education

Bachelor’s degree preferred

Tools

Yardi

Bond

HOME

LIHTC

HUD/Section 8

Job description

About the Organization Affiliated Resources Group (ARG) specializes in housing and real estate development. By coordinating the missions of its affiliated companies, ARG works to maximize opportunities for economic growth and development to enhance lives through programs that expand economic opportunities for individuals and their families. ARG affiliates develop and manage housing, administer large government programs and provide consulting services to facilitate operational and programmatic sustainability.

Affiliated Resources Group's strategic objectives include long-term sustainability, growth and development, quality of life, and creating a larger community. Operating under the umbrella of ARG, affiliated companies provide affordable housing solutions and promote community and economic development through rental assistance programs, resident services, and the revitalization of neighborhoods in DeKalb County and beyond.

Our history of strategically partnering with private/public entities as well as administering federal programs has positioned ARG's affiliates to successfully deliver affordable housing. We provide critical services that support the wellbeing of our clients/residents and pathways to self-sufficiency for program participants that seek to break the cycle of poverty. Connecting the Agency's larger objectives has helped ARG to thrive and expand our impact in the community.

ARG maintains a working culture that supports our staff by continually improving and optimizing the Agency's organizational and operational effectiveness. The Agency continues to develop and position our team to succeed.

Description

• Develop and deliver ongoing training programs for new and existing property management employees.
• Maintain training materials, manuals, operational procedures, and related resources.
• Ensure training content aligns with company policies, regulatory requirements, and operational best practices.
• Monitor training completion, effectiveness, and employee competency.
• Identify training gaps and implement targeted solutions.
• Provide operational support to promote consistent application of policies, processes, and procedures.
• Serve as a subject matter expert on operational policies, systems, and workflows.
• Lead and support the implementation of new systems, procedures, and operational initiatives.
• Develop and maintain process documentation and standard operating procedures (SOPs).
• Partner with operations leadership to identify inefficiencies and implement process improvements.
• Strengthen internal controls through effective training on compliance, documentation, and approval requirements.
• Maintain accurate training and operational records for reporting and audit purposes.
• Conduct operational audits and reviews in Yardi to identify opportunities to enhance reporting accuracy, operational efficiency, and process consistency.
• Assist Accounting and Operations teams in identifying inconsistencies and discrepancies in operational and financial reporting.
• Serve as a liaison among Accounting, Operations, team leads, and Yardi Support to troubleshoot, coordinate, and facilitate resolution of identified reporting and system inconsistencies.
• Manage and oversee complaints received through the resident hotline, coordinating with property management, operations leadership, and other departments as needed to facilitate timely resolution.
• Escalate sensitive, urgent, or unresolved resident matters to the appropriate leadership or functional area.

Serve as a liaison among property operations, accounting, and other cross-functional teams.

• Coach and support managers and supervisors on training execution and operational best practices.
• Promote a culture of accountability, consistency, and continuous improvement.
• Maintain current knowledge of applicable laws, company policies, and HUD regulations and support adherence to applicable requirements.
• Perform other work-related duties as assigned, including providing support in other functional areas to cover absences, address peak work periods, or otherwise balance workload demands.

Position Requirements

• Bachelor’s degree preferred.
• Minimum of five years of progressive property management experience.
• Yardi software experience preferred.
• Experience with Bond, HOME, FDIC, LIHTC, and HUD/Section 8 property management programs highly desirable.
• Demonstrated leadership, team management, and interpersonal skills.
• Sound judgment and effective decision-making and problem-solving skills.
• Strong conflict-resolution, de-escalation, and customer-service skills.
• Proven ability to manage priorities, achieve objectives, and meet deadlines.
• Strong business acumen with the ability to collaborate effectively at all organizational levels, both internally and externally.
• Excellent organizational and time-management skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Intermediate or advanced proficiency in Microsoft Office Suite, particularly Excel.
• Authorized to work in the United States.

Exempt/Non-Exempt

Exempt

Full-Time/Part-Time Full-Time

Position Training and Operations Support Manager

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.