Training & Operations Lead, Housing Programs

Affiliated-Resources-Group; Decatur (GA); On-site; USD 65,000 - 85,000; Full time

Job summary

Affiliated Resources Group (ARG) is seeking a Training and Operations Support Manager to design and oversee ongoing training for property management staff in a DeKalb County–area portfolio. The role emphasizes policy alignment, system optimization, and cross-functional collaboration to improve operational accuracy and efficiency.

The ideal candidate will have a Bachelor’s degree preference, 5+ years in property management, and strong leadership, communication, and problem-solving abilities, with

Qualifications

• Bachelor’s degree preferred.
• Minimum of five years of progressive property management experience.
• Yardi software experience preferred.
• Experience with Bond, HOME, FDIC, LIHTC, and HUD/Section 8 property management programs highly desirable.
• Demonstrated leadership, team management, and interpersonal skills.
• Sound judgment and effective decision-making and problem-solving skills.
• Strong conflict-resolution, de-escalation, and customer-service skills.
• Proven ability to manage priorities, achieve objectives, and meet deadlines.
• Strong business acumen with the ability to collaborate effectively at all organizational levels, both internally and externally.
• Excellent organizational and time-management skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Authorized to work in the United States.

Responsibilities

• Develop and deliver ongoing training programs for new and existing property management employees.
• Maintain training materials, manuals, operational procedures, and related resources.
• Ensure training content aligns with company policies, regulatory requirements, and operational best practices.
• Monitor training completion, effectiveness, and employee competency.
• Identify training gaps and implement targeted solutions.
• Provide operational support to promote consistent application of policies, processes, and procedures.
• Serve as a subject matter expert on operational policies, systems, and workflows.
• Lead and support the implementation of new systems, procedures, and operational initiatives.
• Develop and maintain process documentation and standard operating procedures (SOPs).
• Partner with operations leadership to identify inefficiencies and implement process improvements.
• Strengthen internal controls through effective training on compliance, documentation, and approval requirements.
• Maintain accurate training and operational records for reporting and audit purposes.
• Conduct operational audits and reviews in Yardi to identify opportunities to enhance reporting accuracy, operational efficiency, and process consistency.
• Assist Accounting and Operations teams in identifying inconsistencies and discrepancies in operational and financial reporting.
• Serve as a liaison among Accounting, Operations, team leads, and Yardi Support to troubleshoot, coordinate, and facilitate resolution of identified reporting and system inconsistencies.
• Manage and oversee complaints received through the resident hotline, coordinating with property management, operations leadership, and other departments as needed to facilitate timely resolution.
• Escalate sensitive, urgent, or unresolved resident matters to the appropriate leadership or functional area.
• Serve as a liaison among property operations, accounting, and other cross-functional teams.
• Coach and support managers and supervisors on training execution and operational best practices.
• Promote a culture of accountability, consistency, and continuous improvement.
• Maintain current knowledge of applicable laws, company policies, and HUD regulations and support adherence to applicable requirements.
• Perform other work-related duties as assigned, including providing support in other functional areas to cover absences, address peak work periods, or otherwise balance workload demands.

Skills

Leadership

Team management

Interpersonal skills

Conflict resolution

Customer-service skills

Time management

Communication skills

Problem-solving

Collaboration

Education

Bachelor’s degree preferred

Tools

Yardi software

Microsoft Excel

Job description

Affiliated Resources Group (ARG) is seeking a Training and Operations Support Manager to design and oversee ongoing training for property management staff in a DeKalb County–area portfolio. The role emphasizes policy alignment, system optimization, and cross-functional collaboration to improve operational accuracy and efficiency.

The ideal candidate will have a Bachelor’s degree preference, 5+ years in property management, and strong leadership, communication, and problem-solving abilities, with