Property Management Operations Director

PJ Morgan; Omaha (NE); On-site; USD 90,000 - 130,000; Full time

Job summary

PJ Morgan Real Estate in Omaha, NE seeks a Property Management Operations Director to lead and evolve our property management teams across commercial and residential portfolios. You will drive day-to-day operations, coordinate with the President, manage budgets, and ensure service excellence while aligning with our mission to deliver lasting value in the community.

You will oversee recruitment, training, and performance, implement process improvements, and partner with marketing and operations

Qualifications

• Must have excellent interpersonal skills, a positive attitude and a customer service spirit.
• Ability to maintain confidentiality, sensitivity and professionalism.
• Above average written and oral communication, organizational and multi-tasking skills.
• Proven ability to lead, manage, and motivate a team.
• Proficient problem solving and analytical skills.
• Self-disciplined and motivated to achieve.
• Continuous learning is a priority to you and will be expected from your team.
• Real estate license preferred but not required, although candidate will be required to obtain in first year of employment in all states we do business.
• Previous experience at a manager level or higher in property management.

Responsibilities

• Lead/manage/accountability of direct reports including day-to-day task management, training, cross training, time approvals, performance reviews, and process changes.
• Assist in hiring process for the department and recruit top talent.
• Meet with President weekly for workflow planning and delegation.
• Participate in annual company goal planning with quarterly directives.
• Be present and active at company events.
• Direct/lead You-niversity or other training classes and department meetings.
• Annual Budget creation and tracking for department revenue.
• Ensure customer retention and lead on all customer issues/ complaints.
• Collaborate with marketing to monitor and track campaigns and new concepts.
• Coordinate with Director of Operations to ensure processes are followed and reported monthly.
• Assist PM Operations Manager with new software tools.
• Lead industry involvement and ensure company voice in industry decisions.
• Lead team on emergency and storm-related communications.

Skills

Leadership

Customer service

Interpersonal skills

Communication

Confidentiality

Organizational skills

Multi-tasking

Problem solving

Self-discipline

Continuous learning

Education

Real estate license

Tools

Microsoft 365

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Property Management Operations Director

Omaha, NE, US

4 days ago Requisition ID: 1184

Job Title: Property Management Director

Employment Type: Full time/Salary

Schedule: M-F 8-5 on call as needed, adjust for meetings

Report to: President

About Us

At PJ Morgan Real Estate, we believe in more than just real estate—we believe in making a lasting impact. Our guiding philosophy shapes every interaction, our mission drives us to deliver exceptional service, and our vision keeps us focused on the future. Together, these principles define who we are, how we serve, and why we’re committed to being With You For Life—every step of the way.

Guiding Philosophy

With You for Life

All Things Real Estate

Mission Statement

We empower people to achieve their real estate goals by delivering exceptional service, expert guidance, and personal experiences that build lasting value within our community.

Vision Statement

To leave a lasting mark on the community by providing meaningful real estate experiences.

Core Values - what motivates and guides us in how we work with one another, customers & clients, and our community:

• Welcome and Lead Change
• Be Optimistic In The Hard Times and Humble In The Best
• Think Like a Business, Act Like a Family
• Cultivate Lifelong Relationships
• Enrich The Community We Love and Live In

What We Have For You:

As a rapidly growing, full-service real estate firm, we offer services in commercial property management, residential property management, association management, commercial sales & leasing, residential home sales, and business sales. Your exposure to All Things Real Estate will give you a broad understanding of a dynamic, multi-entity business and the opportunity to make a true impact at the leadership level.

The Scope of Work

• Lead/manage/accountability of direct reports which includes but not limited to,day to daytask management, training for each role, cross training for each role, approval of time of requests, performance reviews, process and procedure changes and implementation.
• Assistin the hiring process for your department. Keeping recruiting and searching for top talent a priority .
• Meet with President weekly to discuss workflow, task planning for the week, month,quarterand year and then delegate work to team accordingly.
• You will take part in annual company goal planning, with quarterly directives for you and your team toaccomplish.
• Be present and activeinall company events.
• Direct/lead You- niversity or other training classes as assigned as well as department meetings.
• Annual Budget creation and tracking to ensure your department revenue is performing at or above over the course of each year.
• Customer retention is a priority for you and your team.
• You will take the lead on all customer issues/complaints related to your department and follow up until resolved.
• You will work directly with the company marketing team to ensure all marketing efforts are being followed and tracked by your team to include new concepts as well as current.
• You will work directly with the Director of Operations to ensure all company processes and procedures are followed, tracked by you and your team, via monthly reporting.
• Assist PM Operations Manager with implementing any new software tools PM specific.
• You will work to get involved and be a leader in the real estate industry, ensuring our company isin the knowof all industry changes and we have a voice at the table when decisions are being made.
• You will lead your team on allemergencyand storm related concerns as they arise, leading the way on communication to team,tenantsand owners.

The Ideal Candidate

• Must have excellent interpersonal skills, a positive attitude and a customer service spirit.
• Ability tomaintainconfidentiality, sensitivity and professionalism.
• Above average written and oral communication, organizational and multi-tasking skills.
• Proven ability to lead, manage, and motivate a team.
• Proficient problem solving and analytical skills.
• Self-disciplined and motivated to achieve.
• Continuous learning is a prioritytoyou and will be expected from your team.
• Familiarity with Microsoft 365
• Real estatelicensepreferred but notrequired, although candidate will be required to obtain in first year of employment in all states we do business.
• Previousexperience at a manager level or higher in property management.