Property Leasing & Resident Experience Specialist

Pennrose; Baltimore (MD); On-site; USD 30,000 - 33,000; Full time

Job summary

Pennrose is seeking a Leasing/Property Assistant to market and lease assigned properties, provide resident services, and support policy implementation under supervision. Responsibilities include coordinating open houses, tracking inquiries, and maintaining tenant relations.

The role requires a HS diploma (Bachelor’s preferred), 2+ years in multi‑family management, and proficiency with Yardi and MS Office. Travel to properties is expected; weekend coverage may be required.

Qualifications

• High School Diploma or equivalent.
• Bachelor’s Degree preferred.
• 2 or more year’s experience in multi‑family property management.
• Experience with Low Income Housing Tax Credit Program and/or Hope 6 preferred.
• Knowledge of HUD programs including but not limited to HOPE 6 and project‑based Section 8.
• Proficiency in Yardi preferred.
• Proficiency in Microsoft Windows, including Microsoft Excel and Outlook.
• Excellent customer service skills.
• Requires a valid driver’s license, an insured vehicle, and the ability to travel (between properties).

Responsibilities

• Coordinating leasing events such as open houses, realtor tours, and resident promotional activities.
• Assists with the development and implementation of resident services programming.
• Maintains knowledge of market conditions affecting leasing and operations.
• Manages property’s answering service and ensures great customer service.
• Notifies residents of issues affecting tenancy.
• Files eviction documents and attends court hearings as Landlord’s representative.
• Oversees security deposit administration and refunds.
• Assists with building security and incident notifications.
• Maintains accounts payable/receivable procedures.
• Processes property expenditures for approval.
• Maintains property issue journal and conducts property tours.
• Tracks referrals, walk-ins, and inquiries.
• Maintains reference book of property features and promotions.
• Prepares leasing checklists and application packages.
• Screens applications for approval.
• Maintains filing system for tenants, applications, accounting, vendors and contracts.
• Maintains deposit and rental collections.
• Monitors landlord‑tenant relations and mediates disputes.
• Responds to resident concerns and provides referrals.
• Uses maintenance software to track work orders.
• Inspects units at move‑in/out and turnover.
• Assists with annual inspections and recertifications.
• Assists with market analysis and property reassessment.
• Ensures compliance with leasing laws and company policies.
• Orders office supplies.
• Maintains regular office hours including weekends/holidays.
• Adheres to invoice approval policy.

Skills

Customer service

Communication

Organization

Driver's license

Education

High School Diploma or equivalent

Bachelor’s Degree preferred

Tools

Yardi

Microsoft Excel

Outlook

Windows OS

Job description

Pennrose is seeking a Leasing/Property Assistant to market and lease assigned properties, provide resident services, and support policy implementation under supervision. Responsibilities include coordinating open houses, tracking inquiries, and maintaining tenant relations.

The role requires a HS diploma (Bachelor’s preferred), 2+ years in multi‑family management, and proficiency with Yardi and MS Office. Travel to properties is expected; weekend coverage may be required.