Leasing Specialist: Elevate Tours & Resident Experience

Pennrose Management Company; Trenton (NJ); On-site; USD 26,000 - 28,000; Full time

Job summary

Pennrose Management Company in New Jersey seeks an Administrative Leasing Associate to provide leasing and resident services support. You will greet prospects, conduct property tours, process applications, and help maintain accurate lease files while ensuring a welcoming environment.

This role requires high school diploma, customer service skills, ability to travel between properties, and proficiency with leasing software tools such as Yardi; weekend and holiday hours may be required.

Qualifications

• High School Diploma or equivalent required.
• 1 year of multi-family property management experience preferred.
• Experience in affordable housing preferred.
• Familiarity with LIHTC/Hope VI and HUD programs preferred.
• Proficient in Yardi.
• Proficient in Windows, Excel, and Outlook.
• Excellent customer service skills.
• Valid driver’s license and ability to travel between properties.

Responsibilities

• Provides first-line customer service for residents and guests at Leasing Office.
• Leads property tours and markets amenities.
• Tracks referrals, walk-ins, and inquiries by phone.
• Maintains reference book on features, rents, and promotions.
• Coordinates leasing events and resident promotions.
• Prepares leasing checklists and required documents.
• Processes lease applications and maintains files.
• Collects deposits and rents; delivers deposits to bank.
• Uses maintenance software to log work orders.
• Inspects apartments at move-in/out and turnover.
• Prepares reports and tenant communications.
• Supports management with annual recertifications.
• Ensures compliance with housing laws and policies.

Skills

Customer service

Driver's license

Travel willingness

Communication

Teamwork

Education

High School Diploma or equivalent

Tools

Yardi

Microsoft Excel

Microsoft Outlook

Windows OS

Job description

Pennrose Management Company in New Jersey seeks an Administrative Leasing Associate to provide leasing and resident services support. You will greet prospects, conduct property tours, process applications, and help maintain accurate lease files while ensuring a welcoming environment.

This role requires high school diploma, customer service skills, ability to travel between properties, and proficiency with leasing software tools such as Yardi; weekend and holiday hours may be required.