Property Field Claims Adjuster, Portland Metro

American Family Insurance Agency Staff; Salem (OR); Sur place; USD 57 000 - 94 000; Plein temps

Résumé du poste

AFICS, Inc. (American Family Insurance Claims Services, Inc.) is hiring a field-based Property Claims Adjuster to service homeowner claims in the Portland metro area.

You will spend the majority of time in the field, interacting with customers, and travel to office locations for meetings and training as needed. The role emphasizes investigating claims, applying policy coverages, and negotiating settlements with insureds and claimants.

Qualifications

• Demonstrated experience providing customer-driven solutions, support, or service.
• Demonstrated experience handling 1st and 3rd party, multi-line claims across operating territories.
• Demonstrated experience handling moderately complex claims.
• Solid knowledge and understanding of casualty coverages and endorsements.
• Solid understanding of each phase of the claim handling process.

Responsabilités

• Investigates origin and cause of claims by contacting insureds, claimants, agents, attorneys, contractors, experts and others.
• Identifies complex issues and seeks assistance as needed, handling claims in good faith.
• Handles 1st party and 3rd party claims under multiple policy types and endorsements.
• Conducts on-site inspections when needed, evaluates damages, and negotiates with involved parties.
• Responds to inquiries, makes decisions, and closes files as appropriate.

Connaissances

Customer service

1st/3rd party claims

Multi-line claims

Casualty policies

Claim handling process

Formation

Property casualty licensing (state)

Outils

Xactimate

Description du poste

AFICS, Inc. (American Family Insurance Claims Services, Inc.) is hiring a field-based Property Claims Adjuster to service homeowner claims in the Portland metro area.

You will spend the majority of time in the field, interacting with customers, and travel to office locations for meetings and training as needed. The role emphasizes investigating claims, applying policy coverages, and negotiating settlements with insureds and claimants.