Property Damage Processor

Western Express Inc.; Nashville (TN); On-site; USD 23,000 - 32,000; Full time

Job summary

Western Express seeks a detail-oriented claims assistant to act as primary call taker for claims, enter and update records in the AS/400 system, and coordinate with drivers and claimants. You will manage documentation, release forms, and communications across the claims staff while ensuring timely processing.

The role requires strong verbal and written skills, accuracy, and the ability to work in a high-volume setting.

Qualifications

• Knowledge of employment laws and company policies.
• Ability to thrive in a high-volume, fast-paced environment.
• Proficient use of Microsoft Office and AS/400 for claims data entry and tracking.

Responsibilities

• Serve as primary call taker for incoming claims.
• Enter and populate claims in AS/400 from last business day to 12pm.
• Coordinate with drivers, claimants, and staff to gather documentation.
• Distribute and file release forms to claimants as directed.
• Track and process claims for payment through accounts payable.
• Assist subrogation with recovery efforts and communications with insurers.

Skills

Verbal and written communication

Attention to detail

Microsoft Office

AS/400 experience

Claims processing

Independent work

Education

High School Diploma

Tools

AS/400

MS Office Suite

Job description

Western offers competitive pay, benefits, paid time off, paid holidays, and a fun, family-oriented culture. The Western Express campus is a state-of-the-art facility rebuilt in 2020, with three on site gyms, guided fitness classes, and a cafeteria. We are proud to be a culture that promotes from within and has infinite growth potential. One of our core values is to be hardworking, and we reward those individuals with opportunity and incentive.Responsibilities:Serves as the primary call taker for claims coming into the claims officeServes as the primary/secondary claims entry specialist and assists with the daily population of claims in the AS400 for all incidents generated between the last business day and 12pmServes as the primary/secondary claims intake specialist and assists with the consolidation and dissemination of relevant claim supporting documentationresponsible for contacting drivers, claimants, and/or obtaining follow up information necessary to completely populate the claimdocuments and distributes telephone messages to the appropriate members of claims staffaccurate completion and distribution of property damage release forms to claimants, as requested by claims adjustersTracks claims that are ready for payment from receipt of the executed release form, through the accounts payable office an finally closing the claim in the AS400 once claim is completeDelivery, pickup, internal distribution of all correspondence including US mail and/or correspondence for the claims staffOrder and distribute police reports as necessary or as requested by adjustersAssist the subrogation adjuster in efforts t recover money owed for damage to Western Express property to include documentation of follow up communications with responsible parties and/or insurance carriersKnowledge, Skills, Abilities:Knowledge of relevant employment lawsKnowledge of company policy and proceduresStrong verbal and written skillsAttention to detailsAbility to work in a high-volume fast-paced environmentAbility to work independently and to establish rapport and positive working relationships with department and organizational leadershipKnowledge of Microsoft OfficeAbility to learn to use the AS-400 in order to enter claims, query driver locations, send and receive messages, check and track the status of a claim.Core Competencies & Required Experience:Strategic ThinkingNegotiation SkillsInvestigation SkillsProperty ValuationClaims management process knowledge/experiencePreferred Experience:Investigative experience including but not limited to law enforcement, loss prevention, insurance adjustmentWestern Express and/or Trucking experienceAppraisal/Valuation experienceVehicle recovery and/or maintenance administrationEducationHigh School DiplomaWestern Express, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, pregnancy, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act or other similar state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Western. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process.I understand, where permissible under applicable federal, state, and local law, I may be subject to a pre-employment drug test after receiving a conditional offer of employment. Upon employment, employees may be required to have their picture taken.Due to the collaborative nature of the work environment, the spontaneous need for idea generation and execution, and the potential for expedited remediations, responses, or information gathering, in-person, in-office attendance is an essential function of this position.