Property Damage Claims Specialist

Western Express; Nashville (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Paid time off

Paid holidays

Job summary

Western Express is seeking a detail-oriented claims intake specialist to act as the primary call taker and data entry resource for incoming claims. You will manage documentation, communicate with drivers and claimants, and ensure timely processing in the AS400 system.

You will support subrogation efforts, coordinate with the accounts payable process, and handle correspondence distribution. A High School Diploma is required.

Qualifications

• Knowledge of employment laws.
• Knowledge of company policy and procedures.
• Strong verbal and written skills.
• Attention to detail.
• Ability to work in a high-volume fast-paced environment.
• Ability to work independently and establish positive relationships with leadership.
• Knowledge of Microsoft Office.
• Ability to learn to use the AS-400 to enter claims.

Responsibilities

• Serves as the primary call taker for claims coming into the claims office
• Serves as the primary/secondary claims entry specialist and assists with daily population of claims in the AS400 for incidents
• Assists with consolidation and dissemination of relevant claim documentation and contact drivers, claimants, and others to populate claim documents
• Tracks claims ready for payment from release to accounts payable and final closing in AS400
• Delivery, pickup, distribution of all correspondence including US mail and claims staff communications
• Order and distribute police reports as necessary
• Assist subrogation adjuster in efforts to recover money for damage to Western Express property and document follow ups

Skills

Knowledge of employment laws

Policy knowledge

Strong verbal and written skills

Attention to details

High-volume fast-paced environment

Independence and relationship building

Microsoft Office

AS-400 learning ability

Education

High School Diploma

Tools

AS-400

Microsoft Office

Job description

Western Express is seeking a detail-oriented claims intake specialist to act as the primary call taker and data entry resource for incoming claims. You will manage documentation, communicate with drivers and claimants, and ensure timely processing in the AS400 system.

You will support subrogation efforts, coordinate with the accounts payable process, and handle correspondence distribution. A High School Diploma is required.