Property & Customer Experience Coordinator

Prologis; Milpitas (CA); On-site; USD 47,000 - 52,000; Full time

Job summary

Prologis is seeking a Property Administrator (Real Estate & Customer Experience Coordinator) in Milpitas, CA. You will support three Property Managers and a Maintenance Technician, handling property records, customer communications, and payments.

You will coordinate with Leasing, Construction, and internal teams while ensuring accurate AR/AP records and timely document processing. A strong emphasis on discretion and organization is essential.

Qualifications

• 3+ years of experience in an administrative, customer service, real estate, or related role.
• Ability to communicate clearly and professionally with internal and external customers, team members, and business partners.
• Ability to organize multiple priorities, meet deadlines, and follow through on commitments.
• Ability to perform basic mathematical calculations and review transactional information accurately.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to handle sensitive information with discretion, confidentiality, and sound judgment.
• Accuracy and attention to detail in document, payment, and record processing.

Responsibilities

• Support three Property Managers and a Maintenance Technician with operational coordination, customer communications, and administrative follow-through.
• Coordinate customer repair requests with the Maintenance Technician and vendors; monitor and update tickets in the online portal through resolution.
• Partner with Leasing, Construction, Customer Accounts, Essentials, Solar, Energy, and other internal teams to complete customer- and property-related work.
• Support customer payment collections and maintain required Accounts Receivable reporting databases.
• Process vendor and customer payments in Accounts Payable platforms, verify coding, and route transactions for manager approval.
• Prepare and distribute customer documents and notices, including contact lists, annual payment schedules, annual reconciliations, and work notifications; prepare vendor contracts in DocuSign and maintain completed files.
• Manage incoming calls and maintain accurate property and customer records, including utility meters, lockboxes, fire alarm codes, and contact information, in accordance with company policies and applicable legal requirements.

Skills

Communication

Organization

Time management

Data accuracy

Discretion

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Yardi

Salesforce

Job description

Prologis is seeking a Property Administrator (Real Estate & Customer Experience Coordinator) in Milpitas, CA. You will support three Property Managers and a Maintenance Technician, handling property records, customer communications, and payments.

You will coordinate with Leasing, Construction, and internal teams while ensuring accurate AR/AP records and timely document processing. A strong emphasis on discretion and organization is essential.