Property Client Success Specialist

Zohorecruit; United States; Remote; USD 38,000 - 70,000; Full time

Benefits offered by this job

Full training on internal systems and

Career progression

Accessible leadership

Job summary

RecruitMyMom is seeking a fully remote, full-time client services specialist to support the London lettings and sales market from a global base. You will coordinate end-to-end onboarding for electricity, gas, water, broadband, and other services, ensuring active status before tenant move-ins, while maintaining accurate records in internal trackers.

The role emphasizes high-touch client support for tenants and landlords, using AI tools like Claude to draft communications and manage routine

Qualifications

• Excellent written English with a warm, professional style.
• Strong organisation and attention to detail.
• Proactive attitude with ability to identify and solve issues.
• Comfort with digital tools and AI platforms (Claude) daily.

Responsibilities

• End-to-End Client Onboarding: set up utilities and confirm service status before move-in.
• Responsive Client Communication: reply promptly with a warm, solution-focused tone.
• System & Tracker Maintenance: keep client trackers and systems accurate daily.
• Billing & Direct Debit Resolution: chase and resolve billing/discrepancy issues.
• Service Issue Management: handle issues with care and escalate when needed.
• AI Tool Integration: draft communications with Claude and streamline tasks.

Skills

Written English

Organisational skills

Proactive mindset

Digital tools

Remote work

Customer service experience

Tools

Facebook

Google Workspace

LinkedIn

WhatsApp

Job description

This full-time remote position functions as a primary client-facing anchor in a company in the London lettings and sales market, Working UK business hours, the role focuses on delivering high-touch customer service, ensuring seamless utility setups, and providing prompt query resolutions for tenants and landlords.

The impact of the role relies on managing end-to-end client onboarding, configuring electricity, gas, water, and broadband services, and ensuring all accounts are live prior to move-in dates . Acting as one of the first points of contact for new clients, the position sets the operational tone for the client experience while maintaining strict database accuracy across internal systems and client trackers daily .

The environment requires an organised, proactive individual with excellent written English who demonstrates attention to detail and a warm, professional manner . Integrating AI tools like Claude into daily workflows to draft communications and manage routine administration, the successful incumbent will actively resolve billing issues, manage service queries with genuine care, and support long-term operational growth .

Key Responsibilities

End-to-End Client Onboarding: Manage onboarding procedures for new clients by sending order forms, setting up electricity, gas, water, and broadband accounts, and confirming active service status prior to tenant move-in .

Responsive Client Communication: Respond to incoming client queries promptly and warmly, maintaining company response time standards with an emphasis on rapid turnaround .

System & Tracker Maintenance: Update and maintain client trackers and internal systems daily to ensure accurate data for team members and external partners .

Billing & Direct Debit Resolution: Follow up on and resolve billing discrepancies and direct debit issues directly with clients and utility suppliers .

Service Issue Management: Handle occasional service issues or complaints with care, avoiding rigid scripts, and escalating complex matters to the broader team when required .

AI Tool Integration: Utilise Claude and other artificial intelligence tools daily to draft client and partner communications in the company voice, manage administrative tasks, and streamline internal processes .

Requirements

Excellent command of written English with a warm, professional communication style suitable for prime and super-prime market clients .

High level of personal organisation and attention to detail .

Proactive mindset with a demonstrated tendency to identify operational issues and suggest solutions .

Comfort and confidence in learning and using digital tools, with a willingness to adopt AI platforms like Claude daily (full training provided) .

Remote working capability with complete availability during UK business hours .

Previous customer service, client coordination, lettings, or property administration experience is a strong plus .

Required Software Skills

Facebook

Google Workspace

LinkedIn

WhatsApp

Benefits and Culture

Full training on internal systems, order management tools, billing platforms, and AI tools (Claude) provided .

Fast-growing, team-focused culture offering genuine long-term career progression and direct engagement with accessible leadership .