Senior Implementation Consultant

rithumliboard; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Remote-friendly policy

Private medical insurance

Pension plan with company match

Job summary

rithumliboard seeks a senior technical consultant to design and deliver scalable onboarding solutions for enterprise clients within a SaaS commerce platform. You will act as a trusted advisor, lead technical discovery, and own complex integrations.

You will mentor peers, create enablement resources, and help shape product feedback while supporting cross-functional teams through high-risk situations.

Qualifications

• 3+ years in a client-facing technical SaaS role focused on onboarding or solution engineering for enterprise clients.
• Deep experience with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols.
• Advanced expertise with REST and SOAP API integrations and troubleshooting.
• Strong working knowledge of Excel and HTML.
• Demonstrated ability to manage multiple complex client projects simultaneously.
• Bachelor's degree in computer science, information technology, or a related field.

Responsibilities

• Lead technical discovery and solution design during late-stage sales engagements for strategic accounts
• Own technical implementation and optimization of high-impact projects, including API integrations, FTP, and product data feeds
• Serve as the primary technical contact for advanced issues across software, feeds, and integrations
• Provide expert-level platform training and consultation to client stakeholders
• Mentor junior client success engineers and drive cross-functional process improvements
• Develop enablement resources such as webinars, videos, and documentation to scale onboarding
• Represent the client's voice in product feedback loops and take ownership of high-risk situations

Skills

REST API

SOAP API

Data feeds formats

FTP

Excel

HTML

Education

Bachelor's degree in computer science or related field

Tools

FTP client

Job description

Role overview

This senior role focuses on designing and delivering scalable technical solutions for complex enterprise onboarding projects within a SaaS commerce platform used by brands, suppliers, and retailers. The consultant acts as a trusted technical advisor to strategic clients while mentoring teammates and improving internal processes.

Responsibilities

• Lead technical discovery and solution design during late-stage sales engagements for strategic accounts
• Own technical implementation and optimization of high-impact projects, including API integrations, FTP, and product data feeds
• Serve as the primary technical contact for advanced issues across software, feeds, and integrations
• Provide expert-level platform training and consultation to client stakeholders
• Mentor junior client success engineers and drive cross-functional process improvements
• Develop enablement resources such as webinars, videos, and documentation to scale onboarding
• Represent the client's voice in product feedback loops and take ownership of high-risk situations

Requirements

• 3+ years in a client-facing technical SaaS role focused on onboarding or solution engineering for enterprise clients
• Deep experience with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols
• Advanced expertise with REST and SOAP API integrations and troubleshooting
• Strong working knowledge of Excel and HTML
• Demonstrated ability to manage multiple complex client projects simultaneously
• Bachelor's degree in computer science, information technology, or a related field

Nice to have

• 5+ years in client-facing SaaS technical roles
• Additional language proficiency
• Experience using AI tools such as ChatGPT, Microsoft Copilot, or Claude to improve productivity

Benefits and work setup

• Remote-first working conditions with a £45/month stipend for internet
• Enhanced private medical insurance and a health cash back plan, life insurance, and disability benefits
• Pension plan with 4% company match
• 25 days PTO plus 8 paid holidays, 2 paid floating holidays, 10 paid sick days, 2 wellness days, and 1 paid volunteer day
• Wellbeing tools including the Calm app and an Employee Assistance Program, plus a professional development stipend and charitable contribution match