Business Operations Assistant

SmartPA

United States

Remote

USD 75,000 - 110,000

Full time

5 days ago

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Benefits offered by this job

33 days holiday

Fully remote

Ongoing development

Career opportunities

Employee Assistance Programme

Positive, people-first culture

Department incentives

Job summary

SmartPA is seeking a detail-oriented Data Operations professional to join the Centre of Excellence (COE) supporting a global client account. The role focuses on structured business support, data management, governance, and visual reporting across international stakeholders.

You will contribute to day-to-day service delivery, ensure data accuracy, and develop compelling dashboards that align with brand standards and reporting needs. Remote work is supported with afternoon/evening shift patterns.

Qualifications

Proven experience in administration, business operations, data entry, content management, or operational support roles.
Spreadsheet skills (Excel/Google Sheets): functions, data validation, pivot tables.
Expert proficiency in at least one major data visualization tool (Tableau/Power BI/Looker Studio).

Responsibilities

Deliver end-to-end business assignments within a small team.
Prioritise and organise workloads across tasks and workstreams.
Track progress against SLAs and KPIs using digital tools.
Maintain accurate documentation and ensure quality standards.
Use systems and digital tools to deliver work efficiently.
Collaborate with teammates to ensure high-quality output.
Manage lifecycle of complex datasets with data integrity and governance.
Design and maintain dashboards, reports, and internal knowledge bases.

Skills

Administration

Data entry

Excel

Data visualization

Power BI

Tableau

Looker Studio

Dashboard design

Education

Bachelor's degree in a related field

Data-related qualification

Tools

Tableau

Power BI

Looker Studio

Google Workspace

Job description

This role is dedicated to one of our key client accounts - a global tech leader - offering the opportunity to work within a fast-paced, high-performing international environment.

Working within SmartPA's client-facing Centre of Excellence (COE), you'll be part of the dynamic driving force behind our business, where strategy comes to life to deliver high-impact, tailored support every day.

This is an assignment-based position focused on delivering structured business support tasks, managing workflows, and contributing to operational performance.

Alongside core administration, you will have a multi-disciplinary remit spanning data management, governance, and visual reporting. Because this role supports a global operation, your working hours will be aligned to cover the EST business day, working closely with international stakeholders.

You will play a key part in day-to-day service delivery while ensuring information is accurate, compliant, visually engaging, and accessible to stakeholders.

This role suits a highly organised, systems-confident professional who combines analytical thinking and attention to detail with a natural aptitude for data governance and digital reporting.

Key Responsibilities and Skills

Core Business Support & Workflow Delivery

Working within a small team, collaborating on the end-to-end delivery of business assignments.
Prioritising and organising workload across multiple tasks and workstreams.
Tracking progress against SLAs and KPIs using digital tools.
Maintaining accurate documentation and ensuring quality standards are met.
Using systems, platforms, and digital tools to deliver work efficiently.
Collaborating with team members to ensure consistent, high-quality output.

Data Operations

Managing the lifecycle of complex, unstructured research datasets while ensuring data integrity, compliance, and quality standardisation.
Processing, cleaning, and validating raw data using spreadsheets and digital tools.
Designing, building, and maintaining interactive dashboards, reports, and internal knowledge bases (i.e. Google Workspace, Microsites and Notebook LM).
Translating raw data into clear, visually compelling, and actionable insights.
Acting as a guardian for brand and narrative consistency by ensuring all reports, dashboards, and content updates align with brand guidelines and visual standards.
Supporting the development and maintenance of communication assets, reporting templates, and data definitions.
Developing and documenting standardised processes, standards, and best practices for the content and data lifecycle.

Stakeholder Communication

Providing updates to stakeholders on project progress, outputs, and dashboard findings.
Working with stakeholders to understand reporting needs, communication requirements, and KPIs.
Communicating complex ideas and technical data concepts clearly to both technical and non-technical audiences.
Supporting issue resolution, service quality, and continuous improvement initiatives.

Skills

We hire for attitude as much as experience. A growth mindset and strong sense of accountability go a long way.

Essential

Proven experience in administration, business operations, data entry, content management, or operational support roles.
Spreadsheet skills (e.g., Excel or Google Sheets), including functions, data validation, and pivot tables.
Expert proficiency in at least one major data visualisation tool (e.g., Tableau, Power BI, or Looker Studio).
A demonstrable ability to showcase high-quality dashboards or reports during the interview stage that showcase analytical clarity and visual standards.
Excellent written and verbal communication skills with the ability to simplify complex information.
Confidence working with multiple systems, software, and platforms in a tech-enabled environment.

Desirable

While not essential, the following would be advantageous:

Strong understanding of relational databases and experience querying data using SQL.
Experience working with CMS or CRM platforms.
Experience with advanced dashboard functionality like calculated fields, complex filters, and parameters.
Familiarity with data governance, version control, or structured documentation best practices.
Experience working in a fast-paced, KPI/SLA-driven environment.
Relevant qualification, formal training, or certification in Data Science, Statistics, Communications, or a related field.

We value transferable skills and diverse experience, so if your background doesn’t align perfectly but you can demonstrate strong organisational capability and professionalism, we still encourage you to apply.

Experience

You will thrive in this role if you:

Have experience in administrative, operational, or service delivery roles.
Are comfortable and experienced working an afternoon/evening shift pattern to support international time zones.
Are highly organised and comfortable managing multiple workstreams simultaneously under tight deadlines.
Enjoy working with data and turning complex information into clear, structured, and user-friendly formats.
Have a keen eye for formatting consistency and strong attention to detail.
Are passionate about making data accessible and understandable to non-technical users.
Understand that a beautiful dashboard or report is only as good as its underlying data integrity.

Work Remotely

Yes

Schedule

Hours: 37.5 hours per week, Monday-Friday