Field Property Claims Adjuster II - Travel & Virtual

Mercury Insurance Co.; Brea (CA); On-site; USD 77,000 - 142,000; Full time

Benefits offered by this job

Competitive compensation

Work from anywhere in the UnitedStates

Paid time off

Bonus programs

Insurance (medical, dental, vision, &;

401(k) with company match

Education assistance

Professional development

Company recognition program

Wellbeing resources

Job summary

Mercury Insurance Co. is seeking a Property Claims Field Adjuster II to help homeowners after fire, water, or weather damage. After training, you will travel to loss sites and may handle some claims virtually while delivering exceptional service.

You will investigate, write damage estimates, determine coverage, establish reserves, and negotiate settlements within authority. A company car is provided for on-site inspections.

Qualifications

• Bachelor’s degree preferred or equivalent education/experience.
• Valid driver’s license required.
• Ability to obtain state-specific property claims licensing.
• Complete property claims training program (in person/virtual).

Responsibilities

• Investigate and resolve Homeowners claims of moderate complexity in a timely and efficient manner. Document with photographs, measurements, recorded interviews as needed, write a repair estimate to capture damages, and complete thorough file notes.
• Perform field inspections at least 50% of work time; travel to customer homes for on-site inspections and prepare detailed estimates.
• Handle virtual claims using imagery and video technology to collaborate with vendors and insureds.
• Determine coverage by comparing facts against policy; extend or deny coverage as appropriate.
• Establish reserves within settlement authority; negotiate settlements and escalate to supervisor for higher authority.
• Communicate with insureds and their representatives timely to ensure customer satisfaction.
• Manage workload and monitor progress to resolve inventory.
• May direct independent adjusters to conclusion.

Skills

Driver's license

Xactimate

Field inspections

Customer service

Communication skills

Bilingual

Education

Bachelor's degree preferred

Tools

Xactimate software

Job description

Mercury Insurance Co. is seeking a Property Claims Field Adjuster II to help homeowners after fire, water, or weather damage. After training, you will travel to loss sites and may handle some claims virtually while delivering exceptional service.

You will investigate, write damage estimates, determine coverage, establish reserves, and negotiate settlements within authority. A company car is provided for on-site inspections.