Property and Casualty Customer Service Representative (P&C CSR)

Jamilynn Fox - Allstate Insurance; Sylvania (OH); Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement plan

3 weeks paid vacation

Remote work

Job summary

gobravvo is seeking a dedicated Property and Casualty Customer Service Representative (P&C CSR) for a remote, full-time role in Ohio. The ideal candidate holds an active Ohio P&C license and has experience with Allstate Insurance in property and casualty sales, delivering high-quality service while handling confidential information.

You will act as the primary contact for agency calls, assist clients with policy inquiries, processing payments, and updates.

Qualifications

• Active Ohio Property & Casualty license is required.
• Prior Allstate Insurance experience in property and casualty sales is required.
• Strong customer service orientation and problem-solving skills.
• Clear and professional communication by phone and email; able to work remotely.

Responsibilities

• Answer incoming agency calls and address client inquiries promptly and professionally.
• Assist clients with processing payments, policy questions, and account updates.
• Conduct thorough policy reviews to ensure adequate coverage.
• Identify opportunities for additional coverage or referrals to the sales team as appropriate.
• Maintain accurate documentation of all client interactions and follow-up communications.

Skills

Customer service

Phone & email comms

Detail oriented

Remote work

Job description

We are seeking a dedicated Property and Casualty Customer Service Representative (P&C CSR) to join our dynamic team in a remote capacity. This full-time role is ideal for professionals who hold an active Property & Casualty license and possess prior experience with Allstate Insurance in property and casualty sales. The Property and Casualty Customer Service Representative (P&C CSR) will be responsible for delivering high-quality service to clients while maintaining the utmost attention to confidentiality and detail.

The successful Property and Casualty Customer Service Representative (P&C CSR) will demonstrate exceptional interpersonal skills, organizational proficiency, and a comprehensive understanding of insurance market operations. Working remotely, the P&C CSR will serve as the primary contact point for agency calls, assisting clients with policy inquiries, payment processing, and account updates. This position requires strong communication skills, both verbal and written, and the ability to manage and document sensitive information meticulously.

As a Property and Casualty Customer Service Representative (P&C CSR), you will play a pivotal role in building and maintaining client relationships, ensuring satisfaction, and identifying opportunities for additional coverage or referrals to the sales team. Your expertise in property and casualty insurance, combined with your problem-solving ability and professionalism, will contribute significantly to the ongoing success and reputation of our agency.

Applicants must possess an active Ohio Property & Casualty license and have a proven track record of working with Allstate Insurance in the property and casualty sector. Experience in customer-facing or insurance-related roles is highly desirable. The ideal candidate will be comfortable working independently in a remote environment, handling sensitive client information, and adhering to a consistent weekday schedule.

Joining our team as a Property and Casualty Customer Service Representative (P&C CSR) offers a range of benefits, including competitive base pay, paid vacation, a 401(k) retirement plan, and healthcare coverage. If you are motivated to deliver exceptional service, eager to advance your insurance career, and ready to contribute to a collaborative team environment,

Property and Casualty Customer Service Representative (P&C CSR) - Summary

• Provide exceptional client service in a remote, full-time role
• Utilize an active Ohio Property & Casualty license
• Leverage prior Allstate Insurance experience in property and casualty sales
• Serve as the primary point of contact for agency calls and client requests

Duties & Responsibilities

• Answer incoming agency calls and address client inquiries promptly and professionally
• Assist clients with processing payments, policy questions, and account updates
• Conduct thorough policy reviews to ensure comprehensive coverage
• Identify opportunities for additional coverage or refer to the sales team as appropriate
• Maintain accurate documentation of all client interactions and follow-up correspondence
• Protect sensitive and confidential client information with the highest level of discretion
• Demonstrate organizational skills and attention to detail in all tasks

Salary & Benefits

• Competitive base pay, starting at $20 per hour (negotiable based on licensing and experience)
• Comprehensive healthcare coverage
• 401(k) retirement plan to support your future
• Three weeks of paid vacation annually to promote work-life balance

Qualifications & Requirements

• Active Ohio Property & Casualty insurance license required
• Prior experience with Allstate Insurance in property and casualty sales required
• Strong customer service orientation and effective problem-solving skills
• Clear and professional communication skills by phone and email
• Experience in a customer-facing or insurance-related role preferred
• Ability to work remotely Monday through Friday, 8:30 am - 5:00 pm
• Comfort with insurance policies and handling sensitive information

Ideal Candidate Snapshot

• Ambitious, outgoing, and career-oriented professional
• Demonstrates high attention to detail and organizational skills
• Understands the Allstate Insurance model and market area operations
• Excels in building strong client relationships and delivering outstanding service
• Comfortable working independently in a remote setting

Other Relevant Information

• This is a remote, full-time position offering a structured work schedule
• Opportunities for professional growth and development within the agency
• Highly inclusive and supportive team environment
• One brief, positive note: Working remotely in Ohio enables access to a vibrant professional community and the flexibility to balance career and personal commitments

Advance your career with a team that values dedication, service, and professional growth.